FedEx Ground 21043 County Route 200, Watertown, NY 13601

"Have had nothing but issues with FedEx since moving here. From thrown packages (caught on camera) to packages at wrong address and constantly left at my garage when instructed to leave at front door. I’ve had to carry multiple heavy items from my garage door all the way to the front (and being 7 months pregnant) I’ve made multiple calls and complaints yet nothing is being done about it. This is completely absurd."

"A package I ordered kept getting delayed. I was not able to get a person on the phone (just a robot) so I drove from Potsdam to Watertown to get my package instead. The people helping me at the hub were super helpful and polite but there is a major disconnect between drivers and other employees. There was no reasonable explanation as to why the driver failed to deliver my package twice and the people helping me seemed just as tired of this as I was. Between travel and sitting in the parking lot, it took 7 hours to get this package. Use any other shipper if you are not looking to waste an entire afternoon."

"Incredibly unacceptable service. This includes the outsourced customer service call centers, the personnel at the local facility, and the drivers. As well as their online tracking which will show you a package is out for delivery for multiple days in a row, and you can wait at home all day for it, but it turns out it was never actually out for delivery. You will be gaslit at every turn by this company. They will lie to you. They will promise that your package will arrive, and then immediately break that promise. And repeat. And repeat. And never take any kind of responsibility for it. Any other delivery courier is better than them. UPS, USPS, Amazon, they are not perfect, but they are way better than FedEx. I've never had any problems with my address using those other shippers, but FedEx can't seem to manage to figure it. It's inexcusable."

"If I could give "0" stars, I would. Customer service is the absolute worst!!! No help or recourse for incompetent drivers! Delivery vehicle shows up at the end of our driveway, 30 seconds later just drives away! Then puts in the computer "unable to deliver due to weather" ... I watched the whole thing. No help from "Indonesia " phone calls either. Absolutely HORRIBLE!!"

"I live on a seasonal road and driver stopped at the house next door because there was construction going on, so he could not drive through to my house. I asked him to go on the main road to access my driveway and he said he would do so, but instead of delivering my packages he drove off and put incorrect address on the tracking information. The guy said he would drop the packages off and did not. I have called 5 times and have asked to talk to manager and no one have called me back."