Subway 19116 U.S. 11, Watertown, NY 13601

"My last few visits to Subway restaurants have been dismal to say the least. I am a car hauler and was making a delivery behind this location when I decided to give it another shot. They were very busy with multiple cars in the parking lot and several in line to order. Amy and Alexis still took the time to look up and greet me as I walked through the door. Alexis began my order and was able to answer my questions that I had about the menu. She then moved my sub down the line to Amy, who I could see was the manager. She was smiling and laughing with Alexis, as a former manager, I know during busy moments a little bit of humor goes a long way with your employees. You could tell this was the case with Alexis who continued prepping online orders, all with a smile on her face. Full dining room, full sub line, and more people walking through the door, this duo handle it all flawlessly. Subway should be proud to have these two representing this location. They single-handedly brought me back in as a subway fan. Great job ladies!"

"The people who work there are great! The food is always fresh and it is always very clean."

"What's the point in having a digital menu when there are no prices on the menu ? I guess you raised the prices depending on the customer? This is the exact reason why that store is run down and ready to die , no one wants to take responsibility and do things the proper way ."

"Outstanding service. My wrap was made quickly. It was expertly folded by an origami master! Rt 11 Subway is the best Subway in Watertown. I really appreciate how fresh they keep the food bins. Only fresh veggies. Never waterlogged, never wilted/soggy/dried out. And how clean the work area is. They make sure that countertop is wiped. Not a crumb. Never seen even one used glove tossed on the floor- even when it’s rush hour. Always looks like they just opened for the day. This is the Subway that is serious regarding sanitation and hygiene and freshness. If you’ve ever been to the Subway inside the Byrne Dairy on Coffeen Street, you know the difference."

"I had a great tuna on toasted Italian Herbs and Cheese. It was busy and the three staff were quick, friendly and did a great job. Clean, well lit and fully stocked with fountain and bottled drinks, chips and cookies. I'll be back!"