Bert's Bikes & Fitness

"I'm experiencing an issue with my bicycle headset on my ebike. I called Bert's and they told me "company policy" that they won't work on an ebike unless it is one they sold. Seriously? It's a headset, not a motor, a headset. Nothing to do with a motor. I will not be taking my bike here or servicing this business."

"I came in today with my bike (A 1986 Free Spirit Brittany) to get new tubes and tires and I can say I am pleased with the result! I came in sort of last minute (30 minutes before close, yikes!) and while another customer was very clearly upset due to a misunderstanding but they still managed to fit me into the schedule. The staff in general were very chill and the service was quick and professional. A bit pricey, but I got all new tubes and gumwall tires as well as a new set of front brakes. They tightened almost all the nuts and bolts as well (that had to be done!) my kickstand has never been firmer and the front fender rattle is gone. While I could have done all this myself, it was nice to not have to for once. Like I said, I am very pleased with the result (My daily 10 mile commute has never been smoother or faster!) I would suggest someone go here if they need help with bike repair."

"I had a little buyers remorse with my current Bulls Cross Lite Evo. The quality of the bike is great, However, I outgrew it quickly. It was a stage 1 with a 20 mph cap on speed. I decided to go to Bert's and get a Stage 3 Giant Explorer e +2 bike with a 28 mph cap on speed. My daily round trip commute consists of 86 miles. With frequent stops, and my level of fitness the best I could expect was a 4 hour commute. With my new Giant, riding an average of 23 mph I can do the commute in 2 hours. I will see how this works out over the next few weeks. I don't want to go back to a motorcycle because I won't get the fitness benefit. The Jacob the manager, Jeff and Jaza tolerated my daily inquiries over the past few weeks. They were very patient with my "millions" of questions. They also let me take numerous test rides to insure that I was comfortable with my purchase. They can count on my continued patronage in the future."

"Called the shop today to inquire about my treadmill purchase from 2016. The team was awesome, spent the time to pull up my records and since I now live in Florida, they electronically send my proof of purchase. They also inquired as to my need and provided me all the information to contact Spirit Equipment. Great customer service even 7 years after the sale."

"Bert's Bikes Henrietta fixed my flat tire likety-split and got me back on the trail. They were great! I told the young man they don't make them like my bike any more. He said no, they make them better. I said well my bike is 37 years old and I'll still be riding it in 37 years. I said show me your bike in 37 years. He said I'll have a new bike by then. I said my point exactly. I'll still have this one. I just pray I can still ride it."