The Home Depot
1111 East Ridge Road, Rochester, NY 14621
Hours open
Monday:
6:00 AM - 9:00 PM
Tuesday:
6:00 AM - 9:00 PM
Wednesday:
6:00 AM - 9:00 PM
Thursday:
6:00 AM - 9:00 PM
Friday:
6:00 AM - 9:00 PM
Saturday:
6:00 AM - 9:00 PM
Sunday:
8:00 AM - 8:00 PM
Photos
Location & Phone number
About the Business
The Home Depot is a one-stop shop for all your home improvement needs, located at 1111 East Ridge Road in Rochester, New York. As a furniture store, hardware store, home goods store, and general retailer, The Home Depot offers a wide variety of products and services to help you tackle any project around the house. Whether you're looking to renovate your kitchen, update your outdoor space, or simply pick up some new decor items, The Home Depot has everything you need to make your house feel like a home. With friendly and knowledgeable staff ready to assist you, shopping at The Home Depot is a convenient and enjoyable experience for all customers.
Reviews
"Wow, customer service is really just gone Bought a $500 mechanic cart one week ago and the wheels broke off day two of using it so instead of just getting me two new wheels and keeping a costumer. The lady said call the manufacturer. Not our problem so now I have to go unload it and return the entire cart. What a waste of time."
"Ordered front and back doors to be installed in August. The install was scheduled for October. In October only the front door could be installed since the backdoor was ordered in the wrong size. Backdoor installation was delayed until late November. In late November the backdoor installation has to be delayed another 4-6 weeks because they again ordered the wrong door/jam components. This is just completely ridiculous. Hopefully we get our door installed sometime in 2023, probably not though. It will also be freezing cold when this installation happens which we were also trying to avoid. We are not happy!"
"I like the store. The security doors'polls/install goes off all the time near the plant dept. No one runs to look at all. If there is security issues with stealing and those went up to help no one is there. Once in a while you will see a security detail there. The plants are finally in order but all summer the plants were dying and I saw bugs flying around like white flies from the plants. under watered plants just died on the shelf and still the same price and then they toss them in the garbage. Anyway, very help ful check out people and well trained. The wood dept saws in the back of the building were both broken at the same time for days on end in the summer and I went back a few times trying to get things cut."
"Hard working and friendly staff...but this location is off their game. Recent appliance delivery went horrible. Drivers refused to remove refrigerator doors. Wrongly said it would void the warranty. Told me to purchase a small refrigerator! Manager seemed indifferent. I would have to reschedule waiting 2 weeks and try different drivers.!"
"Absolutely disappointed, Went to take advantage of the labor day sale but ended up walking out empty handed, Why ? Because nobody came to open up the locks on the products dispite someone being called to come help me out, 400 plus dollars in sales walked out that door. Also some Asian women working the customer service section came off completely she cut me off in the middle of my question."
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