Stephanie Cohen Home

"Slow service and unresponsive. It took months to get the high-end mirror. The suspending French cleat for the 150-lbs mirror was missing. After few months of back and forth, a wrong, unfitting part was sent. They completely failed to procure the proper missing part and simply stop responding to the emails, stating that they will not order it from "overseas". One would think that for such pricy items the service would be better, but this was clearly not the case."

"Working with Stephanie has been an absolute joy. She is kind and thoughtful and very quickly understood my aesthetic and vision. She furnished my NYC apartment mixing both contemporary design, nature, and art. She’s also in the process of redesigning my art gallery in NYC. She is not just an interior designer, but a curator. Thank you Stephanie! You made the last few months so fun and enjoyable."

"If I could give this company negative stars, I absolutely would! I ordered 3 ceiling fans on May 18th and was sent an email order confirmation that my order would ship in 7-10 days. Unfortunately, that time passed and I had no shipping notice and no update from Stephanie Cohen Home. I sent a follow up email and got an automatic response that my email would be answered with 2 business days (it also advised not to email multiple times because that just delayed the response time). That should've been my first clue this wasn't going to end well. I did get a response that their vendor is delayed so I get a new timeline. I asked if there could be any discount, refund or credit for them not meeting their timeline. Their answer was a flat no, not even a consideration. In fact, their next comment was to ask if I wanted to cancel my order. Such a warm feeling that they care about their customer experience. I elect to keep my order so again I wait. That next stated time passes and again, no update or shipping notice. I send an additional email for an update. Their 48 hour response window passes with no rule. An additional 24 hours passes with no results. Finally after 72+ hours of being ignored, again, I send an email stating I either want immediate shipping confirmation or an immediate refund. Keep in mind, this is 30 days after my initial order and my order confirmation said my items would ship within 7 to 10 days. The next day I had 2 emails.... one noting my order had been canceled and one noting my refund. What was unbelievable to me is that both were an auto generated email.... not a single response from the company apologizing for what happened or the delay, not a single attempt to retain me as a customer or anything. What absolute HORRIBLE customer service!! I would rather pay double or triple the cost if I can be treated as a valued customer. So, I found my fans from another vendor, and what a miracle.... they were delivered with 4 freaking days!! Stay far away from this company!!"

"They made our whole furnishing experience very easy! Everyone at the store was very helpful and they have amazing taste. I am so happy I found Stephanie Cohen Home. They are well priced, helpful, and only have the nicest product! When I walked in I was greeted by a man named Max. He was an absolute pleasure to work with. He helped me design my home from start to finish. Everyone in there always has a smile on their face! I can't wait to go back and see them all again."

"I couldn't be happier with my purchase of a sofa and mattress from Stephanie Cohen! The quality of both of my home furnishing purchases is excellent and the service given by Stephanie and her staff was perfect! Both items were delivered in a timely manner, and without any issues. I also was easily provided with a certificate of insurance, which my building requested. I look forward to purchasing again from Stephanie Cohen! She's fantastic!"