Front Door Fabrics & Interiors 5341 Ballantyne Commons Parkway, Charlotte, NC 28277

"I have ordered pillows and window treatments with custom hardware from the team at Front Door Fabrics and every time I come in, I'm so impressed with their selection, prices and incredible customer service. Missy, Colette and a few other women who work there were all so helpful in working with me to select fabric samples and find exactly the right one (even after I came back quite a few times and checked out over 20 samples!). They have great taste and guided me towards exactly what would look right in my room. It felt like they were truly invested in my choices and my home. I had previously worked with an interior designer and found this team to be far more helpful, responsive and better priced - will continue to come back here for all my decorating needs!"

"Front Door has beautiful fabric and accessories. They are not customer centric. they still owe me a pillow and have the trim I purchased a year ago today. No contact from them after several attempts, but they should have been in touch with me since they kept my trimmings I paid for. I paid for everything 100%. Over $1250 spent!! I don’t like bashing any business especially in today’s environment and only want to see small businesses flourish. Do you still have my trim? I paid for the cost of the pillow that I still have not received."

"Amazing collection of fabrics, home accessories, and a wonderful and knowledgable staff - owned and operated by a very hands on and lovely Karen. Wonderful !!!"

"Never was I greeted or spoken to. Lovely selection of fabric and lamps but never asked if they could help me and I certainly would have liked that. Many of women sitting behind the desk and going back and forth to the back. It’s just not hard to be gracious, welcoming and kind, Ladies. People want to buy something from you. Be thankful for the business and strive to gain loyalty. If you just want to be a design business, that’s great...but when someone comes in wanting to spend their money in your store, they should be the priority in that moment. Shoot, if they don’t want to spend money, just browse, what a wonderful opportunity for you to make them feel welcome. Surely you do not want a poor reputation throughout Charlotte. Just food for thought. And I’ve never understood snobbish women. But if I ever have the privilege of having you in my store or my home, I’ll show you how good it feels to be warmly welcomed and treated graciously. Sad."

"I went into this place and mentioned that I needed to have pillows made for a new couch and there were five women working. These five women sat behind the counter conversing as if I weren’t there and didn’t offer to help me. One person grabbed one fabric for me and then disappeared. After that I couldn’t seem to get her attention again. There are plenty of other fabric stores where I can actually find people who are willing to help so I will not return to Front Door Fabrics. Note, Multiple reviewers below say they did not feel welcomed here at all. I share that sentiment. READ through the reviews. I also do not buy the owner’s reply below. Truth, the manager found a single fabric for me. After that, forget it. Perhaps the service would have been better had they realized how many pillows and window treatments they had made for me in the past when they were at another location. NEVER AGAIN. It’s not the first time I’ve gone in Front Door Fabrics and been ignored. This is why I decided to take the time to write this review. I’ve felt this way multiple times in this store."