Rite Aid 8015 Niagara Falls Boulevard, Niagara Falls, NY 14304

"Don’t even bother with this pharmacy. I have been going here for about 2 years every month. I think one time they actually had my prescription. They are ALWAYS out of the medication you need and the pharmacists are rude and straight up ignorant. They never answer the phone. The “techs” however, the ones that actually work, are great, all the ones I’ve run into. Time to fix your pharmacy rite aid because it’s a mess. Edit: This store has COMPLETELY made a 180 on its staff. It seems they have a whole new staff and they have been great. They answer the phones, the help you and they are very nice. Huge turnaround and I commend this change."

"After searching for a product for 5 minutes in the otherwise empty store, I asked the cashier where I might find it. She pointed and guessed at an aisle I'd just come from then wandered outside to stroll around. Pharmacist couldn't help me so I left and went to another Rite Aid where I was told the product had been discontinued."

"Great experience at this Rite Aid location. I’m from Canada but see an ENT in Buffalo occasionally. I came here to fill my allergy spray script. When I arrived, I was seen immediately and the tall gentleman helping me took all my information promptly and asked me to wait. Not even 15 minutes later, I was called to pay and I was on my way. Interestingly, I started at the Walgreens location across the street where first the apathetic woman working there complained she couldn’t read the script and then refused to fill it because “it didn’t specify quantity”. The product is prepackaged and literally comes in one size. No such issues at Rite Aid. Thank you!"

"Often I deal with the drive thru being closed. So I drove past the window, saw it was open and got in line. 2 cars ahead of me were helped, when I get to the window the closed sign is up. The lady came to tell me it was closed and despite me telling her it was open when I got in line she wouldn't help me. There were 6 other cars also in line and all got turned away. It wouldn't be the worst if this didn't happen the 3 previous times I've gone as well. Maybe learn to check the line before closing the drive thru. What makes it worse was there was 3-4 workers on so I don't believe it was a staffing issue"

"Had a prescription sent to them and said nothing was received. Had my doctor send another script and it needed to be ordered which I was ok with. Went to pick it up the following week and it wasn’t ready so I asked when it will be available and told me a few days. Another week goes by and still not ready! Their answer was “well we’ve been busy” for two weeks?? I had another pharmacy transfer the script over and ready in 15 minutes!! It’s always an issue with this pharmacy! I’ll never use them again at this location"