Rite Aid 4407 Military Road, Niagara Falls, NY 14305

"Clearly the pharmacy does not need a phone because they never answer it. I called for hours and even days. It just rings and rings. When you do get someone, they act as if you are bothersome. I had to call Corporate and have a Regional Manager call me so that I could get a call from the Pharmacy Manager. After telling her of the difficulty that I have getting in touch with the store because they do not answer the phone, she told me they were understaffed. When I said that my place is also understaffed and that is not an excuse because we get our job done, she said "You people are why my staff quits." I am not sure what kind of derogatory, condescending individuals they are employing but I am pretty sure that if she will talk to a customer that way she is mean to her staff. That is most logical deduction. Moving my scripts to Buffalo Ave. They are nice."

"Worst pharmacy hands down every single it's the same thing no one ever answers the phone ever even if you call a thousand times back to back and if they do answer which may be one out of 5000 times the pharmacist will be very rude to you not helpful at all your prescription is never ready on time or even hours after when it was scheduled to be picked up I have the app so I schedule my pickup for a certain time and unless I submit it on the app 34 sometimes five times it's still won't be filled until I call talk to somebody which takes hours for them to tell me they're doing it now and it'll be ready in an hour or two unbelievable how do businesses operate like this"

"Teresa at the military site is rude ignorant when you talk to her she always tells me that they never have my meds in stock or my kids she says she will look into and call me back never does I can't ever get my meds on time nor my kids and when she says she will call doctor she never does I always have to call my own doctors and then find out she never called thos lady should not work here anymore I. Ask to speak to her supervisor and she tells me she is her own supervisor again have been calling pharmacy all day and not one person has answered when my husband went to pick up my meds they were rude to him as they said that the doctor that wrote it could not as like that was his fault they said there were going to call my doctor they did not I did the pharmacy staff is extremely rude and i can't ever get my inhaler as they don't have it in stock ever so i have to go to my pulmonary doctor abd ask for a sample till i can get it and i I've heard to employees say that they have expired food and over the counter med still on the shelves this pharmacy team needs to be retrained in how to treat people"

"People are great but the parking lot gets one star! I think I’ll have to find another pharmacy cause the drive thru lot has huge craters! How about filling these holes in so we don’t ruin our cars!"

"I havent had issues with the staff at all. My 2 most recent visits, I've dealt with a younger gentleman in the pharmacy, he was very pleasant and apologetic about the wait. I honestly didn't mind waiting, didn't have anywhere else to go that day. My concern comes with the completion of filling a script. If a patient gets an order for a liquid medication, it is the pharmacies responsibility to provide a measuring instrument to ensure proper dosing. Having ppl figure it out at home is a great way to cause accidental overdose."