Tops Markets

"Update: Received a cosmetic update, but is the same store with a pretty face. Bottle return is now outdoors and far from the entrance, coolers are the same (problematic) ones from two decades ago. Lowered rating for faking newer equipment, no cashiers at all and an outdoor/inconvenient bottle return. For a grand reopening called makeover, it is a disappointment for local shoppers to have them make it harder to enjoy the store and call it an improvement."

"Today I experienced an employee talking about me to two coworkers because I made her physically show me where an item is located She thought she was going to send me across the store on a scavenger hunt She bullied me at the register, I left everything and ran out of there screaming. This was by far the most unprofessional encounter I’ve ever experienced, to pick a fight and fuel an argument with a customer is unsafe This location needs new management, coaching, and a tighter uniform dress code. The yellow bodycon dress left nothing to the imagination it was really hard to look at. Name tags should be mandatory."

"Had to pay my electric bill. Went to the customer service desk on a Friday morning. There was already another customer waiting. Another customer showed up behind me, waited too long, and left. Another 2 customers show up. I called the store to see if anyone was working the desk. When a woman answered, I explained that there were multiple customers waiting at customer service and there was no one there. She rudely cut me off and told me she was going to call someone and hung up on me. I'm sorry that your business isn't employing someone at the customer service desk, but that is not my fault as the customer. This seems to be a common trend amongst all Tops employees"

"So tired of this place. The store is dirty and generally unkempt. While I understand that it's very difficult right now to hire good employees, this store has always had rude, unpleasant, unprofessional front line staff. How about a hello, how are you? How about uttering a single word when I need a copy of my receipt because your machine is out of paper? Avoid this store at all costs. It could be a great store but obviously ownership and management could care less. Great job guys!"