Brownlee Jewelers 8825 Christenbury Parkway, Concord, NC 28027

"The manager, Ivan Scott was very courteous and professional. I needed links for a watch. Ivan ordered the links and he added the links to the watch and made adjustments to another. Now, I’m able to enjoy the watches. Thank you Ivan and Tiffany for always rising to the occasion. I recommend Brownlee in Concord for your jewelry needs."

"Excellent Service. Friendly and Attentive Staff were eager to help solve my repairs to a very important piece of jewelry of mine. They know their business and a testament to having been around for some many years. I would recommend to anyone. I was not disappointed in any way. Two Thumbs Up, Five Stars!"

"Brownlee Jeweler at Sam Furr Road ruined my heirloom! My father passed away in April. All he left me was his Omega Constellation Watch. The crystal face was a bit scratched and someone recommended Brownlee Jewelers for repair. I brought my watch to the Sam Furr Road location in early August. It was not until September that my father's watch was ready. I went to the Sam Furr Road location shop for pick up, only to find that the crystal was fixed but the face hands were BROKEN! The manager was disappointed in their repair work and he said they'd fix it. The next day the manager had the nerve to call me and ask me for more money to repair the hands - that their repair guy broke!?!? After our discussion he said he had to clear it with the owner on how to proceed. He called me back, 20 mins later saying they would repair the damage at no cost to me. Again I reminded him - 'this watch was all my father left me and I want it repaired correctly'. Finally I received the call that my watch was ready for pick up. The date was Tuesday November 28th...incase you are paying attention to the amount of time that has passed from August it is now late November! Happily I return, this time the watch hands work, but they replaced the hands with black hands, original hands were a sapphire blue (my father was a sailor and the blue hands were symbolic of the sea) and the worst part, the CRYSTAL FACE WAS CRACKED AND SCRATCHED! Worst than the original reason I brought my watch in for repair. Since that day (7 days ago) no one from that store or the corporate establishment has reached out to give me an apology or a solution! I am absolutely insulted! How unprofessional and un-trustworthy! I am dissapointed but most of all heart broken. It's hard enough losing my father, but you damaged the symbolism of him with no apology. Shame on you."

"I was looking to get a ring upsized quite a bit when I found Brownlee Jewelers. I sent them an inquiry and Mr. Ivan got in touch with me right away!! From start to finish he was very kind and helpful and the process was painless! Just picked my ring up today and they did AMAZING!! You can’t even tell that it was taken up 3 sizes. Very personable, kind, quick, and affordable at Brownlee. I am very impressed and grateful and will be returning in the future."