Integrity Heating & Cooling 11907 Sam Roper Drive, Charlotte, NC 28269

"Bryce and Corbin did a great job replacing my furnace. They were careful when hauling the old equipment out and the new equipment in. Cleaned up well before they left and Bryce reviewed the work order and answered my questions. Highly recommend Integrity H&C."

"I called Integrity heating and cooling for a second opinion on a somewhat expensive repair that had been proposed. Tim was friendly and professional and was able to show me the issue, educate me on why it happened, and proposed the proper solution which turned out to be significantly easier and more cost effective than what had been previously proposed by another company. He also took initiative and identified and resolved something that could have posed an issue down the road. I’ll definitely be consulting Integrity and Tim again for my future HVAC needs!"

"From calling as a first time customer, having my appointment scheduled, to the day of appointment, Integrity Heating & Cooling did a remarkable job communicating and informing me of the technician who would be arriving. During day of, technician Clint was extremely professional, friendly, and attentive to my overall comments and concerns. I'm very happy I called Integrity! Keep up the great work!"

"We just had our HVAC system replaced yesterday, 2 furnaces and 2 AC units. We were introduced to Integrity through Costco. Everything from the initial contact to completion was incredibly punctual, professional, courteous and commendable. Nick came out to give us an analysis and was extremely thorough in explaining options and listened to our concerns and problems with the existing system. I cannot stress this enough because this is very important to us since we have had experience with that type of sales previously, but there was never any high pressure from him. He was also very responsive by email and text. The office staff was very efficient and friendly and made sure we had all paperwork and information necessary. Abraham, Bryce, Corbin and Dimitiri installed the units and were great! The used drop cloths to cover floor areas, and were very careful and respectful of our property inside and out. No damage whatsoever. It's only been one day since installation, but the house already feels more comfortable. Based on our experience with this company and staff, we can unreservedly recommend them!"

"Been a customer of Integrity for years and happily recommend them to others in need of HVAC maintenance, repair, or replacement. We originally called them for a minor issue with the units in our (new to us) house, which were about 20 yrs old. They helped us limp them along for a few years as we didn't have funds to replace them and they technically still *worked*, just not great, and the fear of a total breakdown was ever-present. We signed up for their maintenance plan then because of how impressed we were with their responsiveness, the techs that visited knowledge and politeness, and so much more. We felt this was a truly honest company and have had great interactions with everyone we've dealt with, going on maybe 5 years now? It's been a while - oh and we've had different techs each spring and fall and they've all had a consistent experience of friendly and polite and good work ethic. Upfront and positive, giving options for different budget levels. Late 2020 we finally replaced our unit and were pleased with that process as well - no heavy sales, just facts and options and we decided what was best for us. So far everything is going great! Five stars for sure - tell them Joy sent you if you made it this far into the review!"