Geek Squad,

9839 Rea Rd, Charlotte, NC 28277, United States

"Worst Geek Squad Experience Ever. Dropped my pc off for a simple repair. Picked it up and one drive was missing and they had completely wiped the O/S and all apps. Interestingly I left a review on the best buy website and they filter the negative ones .. it never showed up on their system. Bad customer service, Horrible Tech Service and a Lack of Transparency in review. I no longer use this location."

"I bought a Dell computer from Best Buy for my son. The computer stopped working after 6 months. Geek Squad kept it for over 3 months. They replaced the mother board, hard drive and battery and charged me for the repair. The computer stopped working again three months later. The store said that they didn’t have records and the computer was out of warranty. The manager will not return my calls. I will not buy or recommend anyone buy anything from this company!"

"Made an appointment to have my iPhone screen replaced under warraty. Arrived 40 minutes before my appointment time, told I would have to wait because they could be working on another phone and they didn’t want to interrupt that to start working on mine until my appointment time. I waited 40 minutes, they called me back up to the counter where it took the guy 15 minutes just to fumble through the computer and put my information in. I’ve then asked how long it would take to replace the screen and said they would Try and have it ready in 5 1/2 hours. What was the point of having an appointment, and then making me wait for my appointment time to hand my phone to them if it’s going to take five hours to replace a screen that someone else can do in 15 minutes. UPDATE: I had my screen replaced at the Apple store, it took 60 minutes. They also told me that Best Buy absolutely SHOULD NOT have requested I remove all passwords and give them the phone unlocked. Nice try Best Buy, you are not stealing my pics and contacts this time!"

"My recent experience having my laptop repaired was excellent. Agents Tyler and Steven were absolutely fantastic. The job was finished in a very short time, and was done right the first time. I have had similar great experiences when Geek Squad has come to my home."

"Absolutely loved Geek Squad at this location! They have been super helpful many times. They replaced the hardware in my tablet when it melted in my car. I went in on a Saturday without an appointment and they took care of me immediately. they have also been really good at explaining everything that they do to my devices."