Fireside Gas Repair 5805 Pennycross Lane, Charlotte, NC 28216

"Proceed with caution. Derek was very responsive to my initial text and set up an appointment for the next day. He did the initial inspection and 'reset the fireplace' which made it work for ~1 hr. He said to call if it stopped working, which it immediately did. I paid $100 for the initial visit and then he ghosted all my texts/calls after that. My fireplace is as broken as it was before I paid him $100."

"I called Derek this morning and he was here by 4:30. Took my unit apart and diagnosed and fixed the problem quickly. Now my 23 year old fireplace looks and functions like new. I have never had it cleaned since I owned the house and he recommended yearly cleaning. I will be seeing him again in a year. Great job young man. I was afraid I would have to spend thousands to replace my fireplace and for $100 it should work for many years to come."

"I had the pleasure of working with Derek from Fireside Gas Repair, and I can't say enough good things about my experience. I called him on a Thursday, and he was incredibly responsive. He scheduled an appointment for the next day to install new gas firelogs at my mom's house. Derek's customer service is top-notch. He arrived on time and was very friendly and approachable. He not only did an excellent job with the installation but also took the time to explain how to use and maintain the firelogs properly. I highly recommend Derek and Fireside Gas Repair for their professionalism, punctuality, and excellent customer service. Supporting local businesses like Fireside Gas Repair is a win-win, and I'll definitely reach out to Derek for any future gas-related needs. Thank you, Derek, for your outstanding service!"

"We had Derek come yesterday. He had way more knowledge than the big companies. Explained everything and for the first time in 20 years I now know how the system actually works. Which other companies never could explain. One company tried to tell me something was bad and he found it to be working fine. He didn't pressure us into any sale and said our system works fine as is. My wife and I were so impressed we put his name out on our neighbor website and 5 familes inquired in a couple hours. We do plan on up-grading to a wireless remote system (our choice), and he has given us info on which is a good, better, best system. Once you use him you will understand why we highly recommend him."

"Derek came out to take a look at one of my fireplaces on my property and his customer service was very attentive and polite. He quoted me and had my fireplace fixed within the next day! Definitely would recommend!! Also not to mention great pricing on fix! 10/10!"