Pitstop Lube & Tune 12501 Merrick Boulevard, Queens, NY 11434

"Upon arriving there, they kept on asking me to move my car. I have to move my car twice. Once I enter shop they were complaining about having groupon. They gave me vibe that they don’t like groupon. Upon showing groupon mechanic Ali checked me in and I had some question regarding service, mechanic Ali cut me off and proceed with his phone call. Then again I tried reaching out he stopped me with having conversation and deal with another customer. After oil change, (black old aged guy) cashier asked $5.90 for environmental fees and tax. He starts saying groupon doesn’t cover it. When I gave him $20 cash instead of arguing( that nowhere on groupon it says there will be extra charges). He gave me $4.10 instead of $14.10. While I was distracted with 10cent/ pennies, I didn’t count the money upfront. When I got home I find out that I have been also scammed for another $10 (and $5.90 previously). So I’m total of $15.90 short. Now I m not even sure that if they did full synthetic oil change. Overall, I lost my trust in such place."

"There’s a new worker in the front, he helped me figure out what was going on with my car and got things fixed within the hour and the prices wasn’t crazy either . He’s definitely turning the shop around I will definitely be going back"

"Whoever was working the desk at 7am was just rude I understood the fact that nobody is there but cutting a customer off mid sentence is unacceptable, also what is the point of saying you open at 7:30 just to have no workers there until 2 hrs later ???? I took my business else where because the employees not being there was turn off 1 but then you’re rude and rushing conversation? No thanks have a great day"

"Would give zero stars if I could. Came in for an oil change brought my own oil, paid $26. My hood couldn’t close after. They broke my hood latch. “Chino” said he was going to fix it for a discounted price because at the end of the day they are the ones who broke it. Overall I spent $270 because days passed without anyone fixing my latch and I needed it fixed. They couldn’t even provide receipt for part. Don’t come here will rip you off. Especially if you’re a girl. Bunch of scammers, don’t come here."

"Got an oil change here and hours later my driveway looked like this. Had to figure out what happened. The filter was not put on right. I was told by the mechanic that this could have damaged my motor. There was oil splattered everywhere. I had to buy more oil and a new filter."