Pep Boys

"Went in for a simple new tires installation. Came out with damaged axle and brake pad. Mechanic claims the vehicle arrived with those issues. Yet they installed the tires and never informed me of any damage axles or brake pad. I notice a problem as I was driving away, the axle was knocking on the front left side. What makes this situation crazy is i just had the car fully inspected by Mercedes. The only issue they found was I needed new tires. Figured I’ll go to pep boys to save some money rather than do it at the dealership. I was gonna bring the inspection report back to pep boys but I figured it wouldn’t change anything and I’ll just be wasting my time. My only guess is they somehow accidentally damaged the axle and brake pad or it was purposely done for me to spend more money on repairs. This is my speculation. One thing I learn, never take my vehicle to pep boys for any services."

"They didn't do a good job on the alignment. I had one of the upper control arm replaced on my truck and alignment people have to correct it and they said we don't do that. Even though that is alignment people job. I will think twice going back to pep Boys."

"I was almost going to die! The breaking system failed after full break service costing me $2500!!! Super disappointed with the result… actually, i had to redo all the work they did in another shop as they messed up my breaking system. After replacing front and rear rotors, drums, pads, caliper etc, i brought back my car to them after a few days with a whining noise coming from rear left. I told them i had the service a few days ago and this noise is not normal. They checked the car and told me there may be rust at the bearing making this noise and they have to keep the car to clean it for another $165… I felt like there is something wrong and i wanted to take my car to a “Competent” mechanic… The next morning on my way to the mechanic, in the midtown tunnel, when i pushed the break pedal, it went all the way down with no break!! I could barely reach out to the mechanic in Long Island City. Now i am waiting the car to get repaired and i will have to go after Pep Boys for my money and for them not to do the same to anyone else again!!!"

"I wanted to say thank you again to Stephen for listening to my concerns and finding a solution that made sense for both parties. I left satisfied and very grateful. The reason it’s not a 5 star is because of the wait time. I was there for nearly 3 hours. It wasn’t busy when I arrived so not sure why it took so long. I came in for an inspection and to change 1 tire. But still overall a great experience"

"The staff were polite. The waiting was difficult but it was worth it. I would recommend this Pep Boys. It's close to Dunkin Donuts and Burger King if you have to wait. There is also some other places. I stood and waited inside in a nice and spacious area with a television just wish they had water or a venting machine. No matter what I give them 5 extra stars because they explained everything and worked with you."