Quality Auto Services

"This is a towing service review. Car broke down Saturday at 11pm in the middle of NYC. Called AAA. Told AAA I need a tow back to NJ and would like a ride, as i had no way to get back home otherwise. After waiting in the car til 3am driver drove by, said he was real busy that day and told me i couldnt ride in the cab because of their insurance policy. No buses or trains to NJ at this hour so I had to take an uber home for $180, only to see the same driver unloading my car in the driveway when i arrived. Cant complain about the towing, because it was free(paid $50 for tolls), and the car wasnt damaged, but waiting til 3am to tell me i cant get the ride i asked for after leaving me stranded for 4 hours on a cold night is not cool"

"Drove into NYC recently and got a flat. Called AAA for assistance and soon got a call from Quality Auto Services. Ian was incredibly helpful in explaining my options and getting the process started for the tow and repair. He kept updated throughout the process (was about two hours for the tow which seems reasonable for a busy Saturday) and was responsive whenever I had questions. They were able to get me a new tire (the flat wasn't salvageable) that day, so me and my family wouldn't have to get a hotel. Mona who worked the desk after hours was also very courteous and helpful. Thanks to Quality Auto Services help we were still able to have an enjoyable day in the city and get back home that night."

"I had my car towed by this company through KIA Roadside Assistance. They left my car in an incorrect location, unattended and unlocked with the keys inside of it for 3 days. It accumulated numerous parking tickets and it’s a miracle it wasn’t stolen or damaged. The employee that I spoke with on the phone didn’t seem to care at all and hung up on me. Take your business elsewhere."

"I wish I could give negative stars to this auto body shop. My experience with this auto body shop was an absolute nightmare. From the moment I gave them my car, it was clear that customer service was at the bottom of their priority list. The staff was rude and dismissive, as if my business was an inconvenience to them. The forged my signature on a insurance check for the work. Communication was practically nonexistent. I was promised updates throughout the process, but I had to chase them down for any information. When I finally managed to get someone on the phone, they provided vague and contradictory explanations that left me even more frustrated, kept reassuring me the work was being done, when clearly for a month they had my vehicle and nothing was done. When I went to see for my self what was done, to my surprise everyone was high and smoking weed. Overall, this auto body shop is a prime example of how not to run a business. Their lack of professionalism, poor workmanship, and blatant disregard for customer satisfaction make them deserving of the lowest rating possible. I wouldn't recommend this place to my worst enemy."

"My experience has been horrible!!! Their customer service is horrible!!! Little professionalism, courtesy, or consideration for the person who just wants their vehicle as soon as possible. My car was towed for a flat tire and ended up in there shop for nearly 2 months. It took them a week check the car out and find the suspension issue, then all of a sudden they found another issue several weeks later. I called every couple of days for an update on repairs. Nobody called me unless it was to talk about when and how they’re getting paid. I believe they gave me old or used parts, and charged for new ones. I will NEVER EVER bring my car here again! I do not recommend anyone bring a car there for repairs. How they’ve been able to exist as a legitimate business is beyond me. My guess is they’re main business is towing cars; on top of taking advantage of warranty and insurance companies. I wish I had a read these reviews before I made the mistake of letting them keep my car for repair. Soo much regret!!! DO NOT BRING YOUR CAR HERE!!!"