The Francis Apartments 400 East Brooklyn Village Avenue, Charlotte, NC 28202

"Hands down best community I’ve ever lived at. Granted I’ve never lived in a luxury community but seriously let’s start with Concierge. They make life SO easy. Coordinating move in, securing packages (and there are a ton), sending food delivery up, and providing email notices about local events…. They’re just all around a huge help. One concierge rep that stands out for me is Christina. She’s organized and efficient and has an awesome personality. Security, Arion, is awesome as well. He’s so friendly and courteous! Leasing staff are all super nice. They’ve recently had some changes with their phone system so if you’re trying to lease here and are getting frustrated with contacting via email, please give them a break. They’re equally as frustrated but when you connect with them they will give you a great experience. The amenities are very glamorous. HUGE pool and pool deck which does get very busy in the summer. There are a ton of non-residents but everyone is really friendly so I haven’t been bothered by the non-residents hanging around. Great gym, lots of equipment and space so crowding is rare. Towards the end of 2023 The Apartment Life team put on some awesome resident parties. I made some great friends and the turn out is always really great. There is a lot of thoughtfulness that goes into each event and those details really shine. Neighbors are very quiet and I hardly ever cross paths with anyone in the hallways. Elevators always work unless it’s a moving day in which everyone should pay attention to the concierge notifications for their local elevator reservation times. There are a fair amount of homeless that wander out on the boulevard but they’ve never bothered me… I also have a bigger dog so that could be why. All in all I’ve 100% decided to renew my lease because I cannot imagine having a better experience anywhere else. I moved here from Dallas never stepping foot in NC and this community was the best choice considering the close walking proximity to work, bars, restaurants, and the light rail literally attached to the leasing office makes for easy commute to NoDa and Southend."

"Beautiful community, Horrible property management and customer service. Stay clear!!!! I moved into this property in October 2022, attracted by the scenic city views, amenities, and advertised resident events. However, my experience as a resident has been disappointing. After living here for nearly a year, I had to end my lease early due to family personal issues that required me to relocate to a different state. Despite being within the 60-day period specified in my original lease termination date, I encountered significant difficulties in negotiating a $4500 lease break fee. The staff routinely provides incorrect information without verification and often forwards resident calls to voicemail instead of addressing concerns directly. Despite paying a substantial security deposit, I have yet to receive it back after moving out in September, even after providing the correct documentation and following all necessary procedures. The leasing office has repeatedly the check twice addressed to the wrong name and offered nothing but excuses for the delay in returning my security deposit, claiming it is in progress when it has not been sent. Additionally, the frequent turnover of property managers has been disruptive. This is the third property I have dealt with in the last 6 months and still no resolution. This is hands-down, the worst Resident experience I’ve had, and I’ve lived in several luxury communities throughout the Charlotte area. There are better places to spend your hard earned money. Don’t get trapped. I could say so much more but I’ll stop there."

"From the time I walked through the door I was impressed by the cleanliness. Every resident made me feel welcomed I asked questions about their experience and all told me they loved it. I was introduced to Bernard Ross a leasing agent who took me on tour. Bernard was very patient and listened to my wants and needs. He showed integrity and concern with no pressure I was able to make a choice to make The Francis my home. Thank you to all the staff for their kindness."

"The Francis is a great choice if you’re new to Charlotte. The staff is super friendly and helpful; the amenities are well maintained, always clean and offer a great view and are a great place to spend evenings! The bedrooms are just the right size and the walk in closets are super spacious. Loving the apartment and the community and highly recommend it!!"

"The Francis community is all around wonderful. Between my apartment, the amenities and the staff I couldn’t be more thrilled. Carly was one of the greatest leasing agents I’ve ever met, and really fit what I was looking for to a tee. The pool is hands down my favorite part of the amenities. It always feels like a mini vacation when I lounge up there during the season. Shelby has been really great with getting the community together for monthly events and welcomed us with the sweetest care package. Getting our packages is always easy and efficient especially with the help of front desk/concierge. Special shout out to Catherine! I’ve never lived somewhere with a more motivated and determined employee who goes above and beyond to make you feel like you’re her number 1 priority. Love living here, and it’s definitely raised my standards going forward in the future. Thanks the Francis! :)"