My Niche Apartments Headquarters

"Ryan Tonks is super cool. He made the whole process easy and fun."

"Originally, Julie from the answering dept. was helpful and understanding of a situation where our bathroom door was locked and despite trying for DAYS, no open door. She stated that an employee would be coming to open it, as a bathroom is pretty important. After a bit with nobody coming, we called again. This time a woman named Zara or Sarah from the same dept. answered and was VERY VERY rude and UNPROFESSIONAL! I was being kind and explaining what Julie had stated and Sarah told me to "apply myself" and get a paperclip. (we had been doing this for days, even with screwdrivers!! why else would we call?!) She gave us a very unpleasant experience. This is not the first time we've had this issue with the doors locking from the inside. She began to get very combative when I explained what Julie had told me, and Sarah stated that "the bathroom is not an emergency." I was genuinely baffled by this experience! MyNicheAppartments, DO BETTER."

"I have lived in two My Niche apartment complex's and have had the pleasure of Mallory taking care me of me throughout the 4 years. She is responsive, attentive and cares about the residents. She will be missed!"

"Since moving to Giddy Hall, i've had the pleasure of working with Ash Ward. Ash's professionalism, consistent communication, and sense of urgency were beyond my expectations. She always comes on time and quickly assesses my concerns (for example: responding to my move in inspection notes, and coordinating fixture repairs with vendors, etc). She is respectful of my home and doesn't leave a mess behind when working in an area. She also takes the time to educate me on the source of any issues and if applicable, how I could prevent something from malfunctioning in the future. I appreciate her attention to detail, technical expertise, and friendly demeanor. Thank you for all that you do, Ash! :)"

"I've lived here for 9 months and hadn't had any serious issues; however, once I did, I found the leasing manager to be extremely disappointing which has left a bad taste in my mouth. No communication, zero empathy, and minimal effort to support the residents regarding an ongoing safety issue."