Tesla Service

"my brand new tesla was vandalized and had a cracked sunroof the day before my original appointment on the 11/15/23 they sent me a message saying they did not receive the part and they went ahead and rescheduled my appointment for 12/4/23 this was after i’ve already been waiting to get the car fixed since 10/29/23. communication was good within the app and they responded quickly. The drop off process was straight forward i didn’t have to leave my key because they said they could get in, after leaving my car about an hour and a half passed i received a message stating that the work was completed, when i went to pick my car up i noticed a dark black mark on the headliner where the crack started from i addressed it and the person who worked on the car insisted on lying saying it was already like that (IT WAS NOT) i also noticed my fresh white seats were now dirty mainly the front passenger seat as if they sat in the seat with soiled clothes, they took my car back in the garage and attempted to get the black mark out it came out to a certain extent not perfect, the next day when it was brighter out i noticed even more places on the headliner around the glass that that got dirty…there were little debris all in the seats that they didn't clean up….long story short they didn't handle the car with care or any sort of professionalism I'm very displease with how they did the work…with my audi its always handled with care they cover the seats with plastic before going in your car and even wash it after…i hope there will be more tesla locations soon because i don't plan on ever taking my car back to this place."

"Best Tesla customer service experience I’ve had in 2 years or ownership. I went in to change out my tire as it was flat. Tracy (sp) was absolutely fantastic. Even though she was with a customer, she acknowledged my presence and said she would be right with me. She was able to have my car worked on right away even though I was an hour early. (Very nervous the tire might go down again after inflating so we headed straight there right after landing from London) She understood what I needed done (keep the old tire and use my own new tire as we have 2 backups). The car was ready in 20 minutes and when I voiced concerns I had in the past with other service centers she personally went to check the car for me and all was well. Every Tesla location should have a Tracy!"

"My experience was excellent! My 12volt needed replacement, so I scheduled for an appointment. The earliest time was 18 days away. I received a message through the Tesla app that I qualified for a mobile service appointment. Then I received an additional message saying a slot was available today. With my busy schedule, I asked how long such a repair would take and received a reply that it would be 30-40 mins. I arrived on time where I was greeted and my car was checked in. Approximately 25 minutes later, I was driving off the lot with the issue resolved. The service center itself is on a busy corner as it’s right off the BQE. There is a parking lot for your vehicle. There is a waiting area, wifi and refreshments. Thank you for the service today."

"Really poor experience. Sent pictures of the issues before we arrived, didnt address the issues in advance. Then took the car for days and said they weren't going to repair it as it's not in bad enough condition. See pictures of the cracked control arm to decide for yourself. Would avoid at all costs. Very non responsive in the app also."

"Phenomenal service. The fixed my car and charged it full. They also gave me $100 is Uber credits so I could get to work and pick up my car later. Inside they have a waiting area if you don’t mind waiting with water and hot chocolate. The staff is knowledgeable and professional. They also texted me when my car was done"