Banfield Pet Hospital 5501 Capital Boulevard, Raleigh, NC 27616

"The most terrible experience occurred when I left my pet at this facility. The staff neglected to take her out for bathroom breaks, resulting in poor treatment overall. When I came to collect my pet, they handed me a soiled blanket that hadn't been cleaned, confirming that they had not properly cared for her. In addition, they returned almost all the food I had left, further indicating their negligence. I strongly advise against trusting this pet hotel with anyone's beloved animals."

"I'm very pleased with the care my fur baby receives at this location. We have the care plan and anytime I contact the line with a concern the office follows up. If any additional care is recommended, costs are provided before services are rendered so that we can plan accordingly. My baby loves the staff. He adores all the hugs and love he is given during his visits."

"I want to be very clear that the doctors and staff are very kind and try to be helpful. The individual people are not the problem... but this location is chronically understaffed and has been since COVID. I have done my best to be understanding but at this point it has been over 3 years, and they still have not fixed the problem. They lack availability, offer almost exclusively drop-off appointments, take a full 8 hours to get your pets back, and have horrific wait times. I mean 20-30 minutes on hold every time you call. Not to mention their internal system and payment system is super slow - it adds even more time to the already long waits. With how stretched thin they are you are much better off going to a different Banfield or vet all together. I hope corporate can help the clearly overwhelmed and overworked staff out soon, because at this point everyone: the staff, clients, and (most importantly) the pets are suffering."

"We have had nothing but great experiences with these vets. Used them for over 5 years and still have one dog on the plan. They follow up and are easy to work with. Vets take the time you need when you have questions. Love them...."

"Amazing service, I love the doctors and staff here!! My little princess was having an asthma attack and could not breathe - as SOON as we stepped in the door someone was running over to take her back and put an oxygen mask on her!! They genuinely cared about her and offered us the best possible options in our budget, walked me through CareCredit application, and even worked out a treatment plan we could afford! Great place to take your pet. Oh, and they gave us a little extra antibiotics to make sure we had enough in the bottle! So thoughtful, I would definitely bring her back there again."