The NC State College of Veterinary Medicine

"In short, poor communication amongst the vet staff resulting in appallingly bad medical advice to patients. Not only does the animal’s health suffer, but it makes the vet staff look incompetent. After an 8-week debacle concerning my dog’s leg surgery my opinion of the vet staff is that they ARE incompetent & I no longer have faith in them nor do I trust them. Before the pandemic I never hesitated to bring my dogs here, but now NCSU’s vet hospital isn’t an option if I need specialized or emergency care for my pets. I live at most 10 minutes from this facility, but now I drive to Cary or Morrisville for specialized treatment."

"We paid our bill IN FULL after my dogs exam/appointment was done. Everything was fine. This was back in September. Now they are trying to charge me an additional 82 dollars. That is very sneaky! I paid in full I do not owe anything! This is unfair to do to clients, and dishonest."

"My shih tzu, Lupita, needed emergency eye surgery over Thanksgiving. NC State had an ophthalmologist on call- Dr. Stonex- and my pup was able to get surgery within hours of her being admitted. The surgery was a success and I brought my baby home the next day. I don’t know what I would have done had they not been open. The staff was very helpful and very nice. Highly recommend NC State Vet School!"

"May 1 2023 my beautiful lab Sadie happily celebrated her 14th birthday. If I had not pursued help outside of NCSU CVM she would not have survived to #13 in 2022. I brought her in to the NCSU emergency clinic on April 17 2022 and again on the 27th to be treated for apparent seizures that were followed by hours of extremely severe vertigo that rendered her totally immobile then days of less severe vertigo that affected her quality of life. On both occasions the attending veterinarians were great; they were attentive to Sadie, caring, looked at videos I’d taken, asked thorough questions about Sadie’s symptoms, environment and general health. She was “evaluated” by a neurology DVM the first visit by phone (it was late at night and they apparently only worked from 8am - 5pm) and the second time (I think) in person; I can’t confirm that because he wouldn’t speak to me directly. This is where the “ball was dropped” in regards to her care—by Neurology. On neither visit, but particularly the second, were her symptoms taken seriously. She was sent home with meclizine, no further testing, no neurology tests, no MRI, no other meds or help (me paying for everything wasn’t an issue). I begged the attending DVM to order further tests/MRI but she couldn’t order the neurology tests and the neurologist wouldn’t do it no matter the discussion. Why would he just send her home with no neuro testing, no solution…with no testing there couldn’t be any anything done to help her with/through the horrible episodes she was having. I was horrified and heartbroken. How could they send her home to just suffer and die… Sadie’s 13th birthday was coming up in three days from that 27 April visit; that’s old for a dog—especially old for a Lab. An active girl she’d been in excellent health and weight for her age. I (and other staff at the hospital) felt that the Neurologist that saw Sadie refused to order further testing because of her age. She’s old…why bother. Why take up the space… Thankfully our personal vet helped to get her into another vet hospital where she immediately received outstanding care, received the needed MRI and other testing so she could be properly diagnosed and treated. After proper care and treatment our girl had another great year with us doing the things she loves to do. I followed up with the NCSU CVM neurology department to ask why they dropped the ball. I did get a lame answer from a doctor basically placing blame on the CSRs at the front desk. What?! Ridiculous! Without my and our vet’s persistence our Sadie wouldn’t have survived to her 13th birthday much less her 14th. We are thrilled to have had another year with this beautiful amazing creature…no thanks to NCSU…"