West Herr Collision Center Lockport

"Mike took care of my wife and I. Amazing service and the car is running better than ever. Go see Mike. Highly recommended!! I’ll never take my car any where else."

"The only complaint I have is the timeliness of repairs but I was pre-empted when I dropped it off that if other parts were needed then it would take longer. Staff is super friendly and updated me week to week. Hoping I don’t ever need to go back but if I ever find myself in a similar situation I wouldn’t hesitate on where to go"

"I am not one to leave reviews, but I am quite dissatisfied with this establishment. My vehicle was struck by a family member’s plow last February. After the vehicle was repaired and returned to me, I noticed a few things that I was not happy with - notably some holes in the door fame and that the body of the car was not “smooth” - you can clearly see a line of demarcation where the vehicle was hit. I also preface this by saying that the vehicle was kept an extended amount of time because the original work done was not satisfactory. I followed up with them in July about these few issues. Pictures were taken of the vehicle and I was assured that it would be rectified. It is now the end of October and I gave have yet to hear anything back…Tom is the only reason I am leaving more than 1 star."

"Communication is commendable! Great job to all involved!"

"Awesome experience all the way around. I was having a nightmare of a time dealing with the insurance company, trying to get approvals and the go-ahead to schedule the appointment, but once I did West Herr collision made the rest of the process painless. And Kim made sure to keep me updated every couple days with what was going on. Although I hope to never need their services again, I would HIGHLY recommend!"