Family Dollar 400 Virginia Street, Buffalo, NY 14201

"This location has horrible customer service. I often shop here during my break from work and I am usually in line waiting to cash out for over 20 minutes because the Cashiers are either on their phones or cashing out family members Instead of concentrating on the other customers. I came here yesterday on my 15 minute break and even though there were 4 Cashiers "working " only one young gentleman was actually hustling to get the line of customers which was 10 deep taken care of. Meanwhile the other 3 Cashiers were helping one customer at register one. They apparently knew this customer because they were talking, laughing and having a great time, at one point one of these female Cashiers whom was cashing out a customer stopped what she was doing and pulled out her wallet and took out her credit card and proceeded to go to register one and cashed out this young lady while ignoring the customer she was already helping! The male Cashier than stepped up and handled all 3 registers by himself in order to serve the customers waiting in line! I don't know this young man's name but he is the only employee I ever see working when I come into this store and I frequent this store often! He deserves a raise and alot of praise for picking up the slack!"

"Fairly awful customer service when checking out. Typically no help packing bags even if a line is waiting behind you. They talk on the phone while cashing you out often. Sometimes on Snapchat or on speaker so everyone can hear. When asding if they can not block the register while distracting the cashier to get change, they ignore you as though you disputed them."

"I go here all the time because of the prices and they have a lot of things that I always need, and it's close to my house. This is the cleanest and neatest Family Dollar store I've ever been to, but it's still a difficult shopping experience. Forget trying to shop with a shopping cart because you can't make it down half of the aisles because they're clogged with so much stuff and they are so narrow. Also, many times they have only one cashier with an extremely long line at the checkout. But what do you want at these prices? To me it's worth going there just for the convenience and prices."

"Store is very clean, organized; everything is streamlined and flows nicely. All the staff there are polite and helpful, and have no problem directing someone to an item or an aisle they're looking for. I also like how they let me safely secure my bike in the front vestibule."