Walgreens

"Waited for someone to help me in the deodorant aisle, pressed the button and everything. No one came so I can grab what I needed, the button went off for 15 minutes and still no one helped even when there were no customers."

"This location does not accept BCBS insurance., but they applied a goodRX coupon for my sons medicine, only went to this location because it was open late. Thank you for the help, but it would be nice to know the reason for not accepting our insurance at just this location?"

"There needs to be more help at the desk of the pharmacy. I've been put on hold for 30 minutes nobody coming back and saying sorry for keeping you on hold. Then I called back and spoke to someone not at this pharmacy and was told I was being connected directly to the pharmacy and ended up being hung up on. Some of the staff have attitudes. Also, I have called about the same thing and I get different answers. When getting a vaccine, even after I fill everything out online, it still takes about 15 minutes to get the paperwork done. That's not counting the amount of time I have already stood in line for. Its an average of 25 minutes waiting in line. I have been a customer for many years and I am seriously considering going somewhere else."

"Worst pharmacy I've ever been to, yet there are no alternatives in downtown Buffalo. If there is a line of more than 2 people, prepare to wait at least 10 minutes. When there's more than 4 people I turn around and attempt to come back later. For the customers that take a long time - you put them to the side and have someone else handle them. Keep the line moving - when someone picks up a script, it should not take more than 1 minute, assuming the customer has checked to make sure it's ready in advance....But don't call them, it will take over 30 minutes for them to pick up the phone - do it online. For the more difficult customers, you should penalize them by having them wait to get their concerns addressed in detail, not the regular customers. I used to live in downtown Chicago. There would sometimes be lines of more than 10 people after the 5pm rush hour. Would take 15 minutes tops, they understand how to keep a line moving. How is this not standardized across all Walgreens? This isn't a mom & pop shop."

"If I can do less I promise I would. After leaving multiple messages my scripts were ready I go, after calling to confirm, that there’s nothing in the system for me. The short version. Left more details with corporate and will also be in touch with the Better Business Bureau."