Family Inns of America,

2970 Alcoa Hwy, Alcoa, TN 37701, United States

"No rating the room we got I found a crack pipe on the dresser. And it was infested with roaches with nasty blankets and nasty sheets"

"The rooms are not clean, water damage on ceiling. Bathroom is disgusting and falling apart. Roaches in the sink. The only positive is it was cheap and the bed was comfortable."

"Not safe, Health department really needs to check into this place, The owner and his brother both run the hotel neither of which can speak English well, The rooms are invested with bed bugs, Cock roaches and even found a snake. There is black mold. Fire detectors don't work. Outside several used non capped needles where found the staff is all very rude and this place is full of sexual predators. Wouldn't reccomend my worst enemy to this hell hole. SERIOUSLY NEEDS SHUTDOWN"

"COCKROACHES and other assorted BUGS! Payed for a room knowing it wasn't the nicest of places... Walked in the room and saw a cockroach when I lifted the A/C units lid. Kindly asked for an other room. Upon entering the next room there was two bugs easily spotted on the walls by the sink area. I returned the office to speak with the manager. (I was even nice enough to wait for other customers to exit before mentioning bugs) I had taken a picture and presented it with timestamp as proof. The manager was very rude and told me I couldn't stay there if bugs were a problem. I simply asked for a discount but he wanted me gone. He refunded my money and refused to do the right thing. After 10 minutes of back and forth, He went as far as telling me hed call the adjacent hotel to get me a room at no charge. This was a sad attempt at getting rid of me, as I soon found out it wasn't true. At this place the customer is ALWAYS WRONG!"

"I am not happy with this place right now. The only good thing so far is no bugs have carried me off yet. I have not seen bed bugs and if there are roaches they have not let me see them. But the front desk guy is not nice don't speak good english and is an all round Ass. I have never had to wait for housekeeping to get towels and washcloths. Every hotel I have stayed at before I could go ask for towels if I want and I would not have to even go to the front they knock on your door and ask if you need any or any trash bags. This motel is by far the most run down . The shower doesn't work and I have got to wait till tomorrow for them to get someone out to fix it. I will not pay to rent a room here ever again!!!!"