El Valle

"I’m not sure how they can serve this food to people this is horrible. They did not offer a refund or to help."

"I ordered a substantial amount of food via Grubhub, but they declined the delivery, refunded the order, and the restaurant offered to deliver it directly. Despite the delayed delivery by an hour and unsuccessful attempts to contact them, they never picked up or returned my call.We were left no food on a birthday meal . So unprofessional"

"I'm so upset about the money I just spent in there, in a way it's my fault because it can be very hit or miss with them. Today 11-22-2023 literally A DAY BEFORE Thanksgiving I stopped in there to pick up "three trays of food" because who's cooking tonight? I was surprised my total was $32.00 especially for the small trays I just ordered, as there are other Dominican restaurants in area that have specific prices for the "lunch tray" as I could've understood if I purchased the large tray. When I arrived home & took the food out the bag I was instantly angry. The two beef stew orders had POUNDS of rice inside with FOUR LITTLE PIECES OF BEEF AND TWO TINY PIECES OF CARROT, THE SECOND BEEF STEW TRAY HAD EVEN LESS! THE other tray is Pernil which looks like it needed to be cooked longer! WHEN I TELL YOU IM SO MAD THAT IT WAS ALMOST $40 for happy meals & undercooked meat. I'm HOT! So angry! Honestly? I really don’t know how they’re still open."

"The plantains were made on the spot in a rush but were not fully cooked, just cooked on the outside still pinkish inside. There was barely any meat on the baked chicken. Honestly I haven’t ate here in years and since Grinis and Polanco were closed I settled for this spot but halfway through my meal, I was reminded why I do not eat from here. Also they only take cash or Apple Pay where you have to scan a QR code or you can order on an app while you’re standing at the register. I will not be going back here."

"Ordered online thru door dash and they sent the wrong items as well as undercooked meat. I politely asked for the sauce and they didn’t provide it either. WILL NEVER SUPPORT AGAIN! Then when I called to complain the person answered English ready to take the order and soon as I stated my issue they said no English ! Horrible service they only look after there own people"