Bike Zoo 5020 Whittaker Drive, Knoxville, TN 37919

"I can't think of anywhere that could beat the level of customer service I have encountered as I had with Bike Zoo. These folks have been so customer centric from 3+ years ago when I bought my first Specialized ebike to currently as I shop for a lightweight mountain ebike. It is astounding and I won't forget how they made an experience sort out to be a best one for me. Thank you Steve and your crew."

"Super fun time buying a bike there today!!!!! They were professional and made sure the new bike was ready to go . . . Love the new bike!!!!"

"Posted - 8/13/23 Go here. I knew what I wanted when I entered. I wanted to be educated and make sure I got all my questions answered to confirm what I was thinking. Everyone I spoke with did just that. I never felt pressured or as though they were selling me something different or more expensive. The store has an awesome selection. The even better part is that they want to make sure you get what you're looking for. If it wasn't there, the answer was we can have it in x days to make sure you have it. Steve - thank you for taking the time and getting me a solid ride. Kayla - special thanks to you for helping with your knowledge and recommendations. I'll update my posts as I have feedback on my riding and when I get service done to my bike fleet."

"Every time I visit the bike zoo, the friendly, knowledgeable staff help me with whatever it is I need. Whether it’s service, parts or even knowledge of local trails, they’re always lucky to assist."

"Great service and selection of Specialized bikes. I’ve dealt with three (3) different people and all were friendly & helpful. Helped me find my new ride!"