CVS

"Customers are rude and entitled. They have no idea what it’s like to work in a busy pharmacy with massive amounts of prescriptions, medication shortages and backorders that are out of their hands and the stress of people who refuse to be reasonable, patient or have any sense of decency. They are always ready to take out their frustration on the techs and pharmacists who have no control over these things and are trying their best. I worked in pharmacy for years, and I could never go back. Too much. Thanks for showing up to work, guys!"

"This place is terrible. I called to ask if my son’s prescription was ready for pick up. No one told me they needed updated insurance information. I waited in a 15 minute line to be told I could not get it filled until I called to update my prescription insurance. I sat in the parking lot for 10 minutes updating it with them. The woman was rude when I asked how long until I can pick it up. She said I’m doing lots of things while trying to help you. Isn’t her job to help me? Bad experience! Would not recommend coming here."

"This review is not for just one incident, EVERY SINGLE INTERACTION with this CVS is difficult when it does not have to be. We are out of town and tried to pay for prescriptions over the phone so a family member could pick them up and bring them to us and the Pharmacy REFUSED to take payment over the phone. The employees in the pharmacy do nothing to help you - they go out of their way to make life harder for customers. The ONLY REASON we use CVS is United Healthcare requires us to use them. Shame on You CVS! Based on the horrible reviews for this store, management must be aware and just not care that customers are being treated badly. Edit: Months later and the so-called customer service is no better than it has been for the last 7-8 years. Service this consistently awful comes from the TOP. cvs needs a leadership change!"

"I cannot believe how difficult it is to get a prescription filled at this location. They obviously have more work than they can do. Car line backed up, inside line backed up, no help provided when you call them. I was told to call the other store after waiting meds for 4 days."

"No notifications when prescriptions are ready, nor when insurance is denied. On multiple occasions I went to pick up prescriptions only to find insurance had some issue with it, and the only way I was made aware was either by proactively asking about it or by reading the 25 page pamphlet they attach to the bag. I've unknowingly paid for items I shouldn't have because of CVS's failure to perform the bare minimum of customer service. When calling, I wait on hold forever and when someone picks up I'm rudely interrupted after I mention I need to update my insurance and put back on hold."