Pampered Pets Inn & Spa

"Our dogs love this place. They offer sibling rates and boarding. Large outside play area. Friendly and efficent staff"

"I would like to provide a higher rating but they have some work to do. Staff friendly and appear to have a strong knowledge and background in pet care. No sure if, I showed up at the craziest time. Yet, didn’t feel the staffing was appropriate for the number of animals. Business model has a lot of potential but recommended more staff. Cleanliness of the dog runs a negative. Finally, closing off the entrance/customer area with a wall could reduce chaos."

"My dogs have been going to Pampered Pets for years....daycare, boarding and grooming. Our dogs have always enjoyed going there and we have always been taken care of. When I can only take some of my dogs with us on trips....Pampered Pets is the only place I trust to keep my other dogs."

"We were in from out of town and needed a few hours of care for our 12-week-old puppy (our first time leaving him alone in this sort of setting!) The Pampered Pets team were so warm and friendly, and our puppy came home exhausted and happy. We visit Asheville regularly, and will absolutely bring our pup here again if we’re in need of pet care!"

"The Pampered Pets Inn & Spa was almost able to accommodate our dog with the day care while on the vacation in Asheville. Since our dog is a new rescue and can have anxiety at first, we requested for her to be placed with calm and low key dogs. Our request was granted and morning staff took what we said into consideration. June seemed to have great time during her day stay. She looked tired and was quietly laying in the enclose with few other dogs when we arrived in the evening to pick her up. We were excited to bring her back the next day again. Unfortunately, what we witnessed next has changed our mind. The gentleman who greeted us informed the other guy by the radio that we are picking her up. The dark hair guy with a pony tail went into the enclosure to put a leash on our dog. Right then we noticed that she was afraid of him and shied away from him immediately. He had hard time approaching her because of that. Getting more frustrated, he started chasing her in the enclosure. It lasted for about 10 min and he was getting more and more aggravated that he couldn’t catch her. Then the guy that greeted us joined him in the chase. They had no game plan whatsoever and kept on chasing our poor dog that was running big circles full speed. Finally, they came up with “brilliant” idea to lasso our dog with their slip knot leash while she was running full speed by throwing the leash on her neck. Her neck bounced backwards in a whiplash mode after they stepped on the leash while she was still running. It was a sad and tormented sight to see since we could not get inside and they could not hear us when we tried to scream and get them to stop. We confronted the red hair guy who brought her to us that this was manhandling, unsafe, and traumatizing way of catching a dog. He dismissed what we had to say and said it was a common practice. We were so disappointed at what happened that we decided not to bring her in anymore and contacted the manager the next day. On the phone the lady ensured us that that behavior was unacceptable and wrong, and pleaded for us to bring the dog back. Additionally, she said that it will be addressed the day we called. At that time we made a decision not to bring her back regardless of the outcome or resolution of the situation."