La Quinta Inn & Suites by Wyndham Raleigh Crabtree

"No staff on shift for half hour as well as a very strong odor. Staff member seemed extremely exhausted upon arrival, like he hadnt slept in days, or just had for days. We decided to cancel our stay at this location before it started and were told the refund would take a few days. Maybe we will try again with Durham, we had a positive experience previously."

"This place was very run down! A lot of areas smelled like Marijuana although it's supposed to be non-smoking. Wallpaper peeling off in a lot of places, carpets all stained. Doors that said locked 24 hours for security were never locked. The elevator only worked part-time and sounded too scary to even attempt to use. Housekeeping banged on our door at 8:35 a.m., asking if we were checking out. (Check out time is 11am) The only thing in the breakfast area was the waffle maker. We won't be staying here again."

"I would advise not coming here, it was the worst La Quinta / Wyndham experience I've had. Outside of the lobby, the smell of smoke and weed is everywhere, hallway, elevator and our room. The noise from the highway was loud. Our TV remote didn't work with their dish network, so couldn't leave their welcome channel. Lobby never sent anyone to assist as they said they would. Also, could not change the temperature in the room, it was stuck at 72. The check-in experience wasn't welcoming either. Only thing we enjoyed was the mattress was comfortable."

"This place had gone down pretty bad to worse. I had booked this place as I believed Wyndham properties were good! This place sucks! Unacceptable as my wife complained. The first room assigned was okay but as we entered, dog was barking loud in the adjacent room. Called desk and assigned us to another room which was fine. As we were leaving to go the front desk, we were waiting for the elevator, guess what it was not opening on that 3rd floor. A lady with a big dog told us that elevator doesn’t not work and she directed us to another elevator farther away, which was a good thing since we had our luggage. The place smells musty, secondary smoked hallway. Front desk assigned us to a 2nd room, which was on the first floor and was okay with it. As we were unpacking, my wife checked on the sheets, lo and behold, the sheets were dirty, and just prep to look perfect from the outside especially with the dim lights. My wife took a video. I had walk to the front desk and politely asked for a new linen for our room and we personally changed them. We had booked this room as smoke free, but this one my wife could smell this had been smoked before we got there! Unfortunately, it was late in the evening, tired and exhausted from our shopping, so ended up staying for the night. I didn’t have a good night sleep as I woke up early and could smell that secondary smoke in this room . Me and my wife had a bad night here in La Quinta, near Crabtree mall. The only consolation was it was close to the mall, one reason we decided to stay here, secondly because I have reward points which I used since I preferred Wyndham properties! With this experience we had with this property, you better check the “reviews “ first even if you are a preferred guest so you don’t get in this kind of hotel, filthy and disgusting place, unacceptable. This place looks good in pictures but do not be deceived by it, old new pictures. This place looks like a long term place for indigent people. This made me think twice of not going to use this particular hotel. So for all you out there planning to stay or book in this particular La Quinta Inn & Suites, think once not twice before you make that decision to stay here! Stay somewhere else! I should have read the reviews before but I did not , believing that Wyndham properties were great but this really made me feel bad about this stay and next time will be a different hotel property! It’s morning already, I think I will skip the free breakfast as I lost that appetite for this place. The night staff felt sorry but did not offer anything to compensate the unacceptable aggravating conditions!"

"First, the automatic doors and accessible (handicap) button on the front doors did not work during our stay. The elevators were out of order most of the time. The hallways smelled of marijuana & people were yelling throughout the night. It took 12-15 tries to get our key card to work- I was told the locks were recently replaced "so yours should be working". The beds in the accessible/handicapped room were super soft, you would sink completely to the bottom when you sat down, they were also a low height with a solid frame. There was no hairdryer in the bathroom. The shower was walk/roll-in with a pull-down bench. The mini fridge in the room was large. The sink & toilet leaked. Housekeeping was sporadic and the quality less than stellar. The breakfast options were limited. However, there was one friendly employee who was helpful with breakfast. When I went to check out the employee was sleeping behind the counter."