Crossroads Ford of Wake Forest

"I have had 3 visits so far with the service department at Crossroads Ford of Wake Forest. Luis Bautista my service advisor has been very friendly and respectful to me each time and he is knowledgeable about the service and the parts my vehicle needs. When he was out for lunch, his associates Greg and Terese were also very friendly, kind and helpful taking care of the loaner car process. I have managed an AirBnB in the past and it was impossible to please everyone to get a good review rating. I think they have done an excellent job and I am grateful that they are doing their best regardless they have a good day or bad day."

"Love this place, for both sales and service. We purchased a new vehicle here in August 2023 and love it. The entire customer journey was not only painless, but was a delight. Never had long waits, no pushy sale persons but rather professionals who treated us like family. We are 20+ year exclusive Ford customers and were impressed once again with Crossroads Ford of Wake Forest. For service, we received the best valet service ever. I work super long hours and have some mobility issues, and Al Jones the service manager made sure all our service needs were met; I only had to go to my front door. These folks need 10 stars but the review only allows for five :)"

"Just recently drove to this dealership to buy a truck. I had been in contact with a sales consultant named Alex Cramarossa and man he was great to work with. Very responsive and helpful throughout the whole process. We live 2.5 hours away and so we wanted some additional photos of around and under the truck. He got multiple photos and videos to us first thing the next day. Didn’t try to hide anything about the condition of the truck. Really seemed eager to make the deal and did everything on his part to get us in our “out the door” price range. Once we got there it was a very streamlined process. Very impressed with Alex and the dealership."

"Richie went above and beyond as did David the F&I Manager. I use to be in the car sales business and they were both knowledgeable and professional in every aspect. I would highly recommend Crossroads Ford of Wake Forest.Tell them Bill recommended them!!!"

"I purchased a 2023 Lightning at Crossroads Ford of Wake Forest. It is my third F150, and my fourth vehicle purchase at Crossroads over the past several years. My experience was great, no back and forth, no issues, very professional service. It was a great experience. I was in and out in a couple hours, most of which had to do with charging my new truck which is also great. I highly recommend Crossroads of Wake Forest and Mike Kramer specifically."