AAA - Wake Forest

"DYWANE... IS THE MECHANIC, I dropped off my car to have ONE AND I REPEAT ONE PROBLEM FIXED! I was charged 1,488 and received my car back with exact SAME PROBLEM! I'm thinking they'll fix it as it was the SAME PROBLEM OCCURRING. NOPE TOLD I WOULD HAVE TO PAY ANOTHER 1,300 TO GET SAID PROBLEM RESOLVED. I FEEL LIKE I HAVE BEEN HAD! I have 2 pages of things supposedly fixed.And the things they called themselves fixing did not have a issue!!!I'm disappointed and feel like they're getting over on women. Don't take your car here unless you're rich and have money to burn!!"

"My fiance & I came to triple A Wake Forest for a wheel alignment, unfortunately when we left the shop the problem was not fixed! We met with the manager Duane Sayaloune, he was awesome, very understanding and wanted to resolve the problem. After listening to our concerns he refunded our money! Duane thanks again for working for us!"

"I appreciated Duane Sayaloune and his team during my recent car servicing appt. They were on time, kind, and professional. I have a 2020 Tahoe that needed an oil change, cabin filter replaced, and new wipers. Would recommend."

"Nice office with tons to offer. Not just discounted tickets but they also have a full auto repair shop attached. AAA members also get a discount on car services. Services are comparable to other shops but after the discount it usually ends up being cheaper. If you need anything for your car make sure to come and see what they have to offer, you won't be disappointed."

"Dropped off my vehicle for a complicated heater core replacement. On my vehicle you have to remove the entire dashboard to access the heater core for the replacement. Due to complications that could have not been AAA's fault, they had the vehicle for 8 days. I received the truck back and noticed a series of items that weren't working that were working before AAA got the vehicle: the driver's door lock and unlock button no longer functioned, the back up collision warning alarm no longer worked, and the fan that heated and cooled the truck's cab ran on full blast and could not be turned off or turned down. Additionally, there was a large gouge in the paint on the front passenger door. I returned the truck to them the following Saturday and told him I'd be out of town and would be back on the following Thursday, which is today, I just got off the phone with them and the truck is not ready for pickup. I found this very disappointing. I found room to excuse some of the small errors made reinstalling the dash in where some of the functions weren't fully restored. However, having the truck an additional 4 days and not being able to address these issues is unacceptable. Note, I'm leaving this review before I'm in possession of my vehicle knowing that these reviews can be amended. In the end they had the vehicle for an additional 7 days, Saturday to Saturday. It was difficult not having the truck for the 14 or 15 days they had it in total. Everything appears to be working properly now. And during the period of this repair, the shop changed to a new manager. He's an experienced gentleman and he seemed like a relatively good fellow. He didn't charge me for an additional repair they felt they needed to make and I wish them luck in the future."