Pep Boys,

935 Gateway Commons Cir, Wake Forest, NC 27587, United States

"Heather (who worked the front desk) and Gabby (who worked on my tire), were informative, compassionate and helpful when I had a flat tire. I was able to get my tire taken care of timely and professionally. Thank you both!"

"Painfully slow. Not the work, but actually walking into the door and getting an employee to acknowledge you. I scheduled a service the day prior and the employees had to search for the tires that I ordered. If you see in the system that there is an appointment for tires, why wouldn’t you set them to the side for that appointment instead of having to search for them for 15 minutes? Also the progress link sent via text is worthless because the techs and/or receptionists don’t even update it so you can see the vehicle progress and plan around it."

"While looking for tires online I found a great deal at Pep Boys, I looked and they were able to get me in that evening so I set my appointment. I arrived early and they were able to get me in early. They did a thorough inspection of the vehicle and pointed out some things that will need replaced in the future. Trish the store manager had a great attitude and was very knowledgeable. I drove out to this store due to the high reviews, I will be back for future work."

"Overall they did a good job. They had my vehicle ready early. Great quality work from the technician who installed my tires. Front desk lacked knowledge on how to make the customer happy. She had difficulty with the computer and didn’t know how to change my order when I asked her too regarding a different brand of tires."

"We were just starting an eight hour trip when we realize that a tire was low. We took it in to get it filled first thing in the morning when they opened up. They found a nail and because we’re traveling they squeezed us in right away. The manager Joe was very good to deal with and we got out of there with a very reasonable price."