Dunkin'

"I don’t know how to shop for coffee so anytime my little sister comes around with a great drink I snap a picture of the receipt on the cup. Despite how annoying it is to read a picture of the abbreviations— Lolo was welcoming, very patient and kind. She even gave recommendations and helped me discover a new taste that I’m thrilled about. Thanks Lolo. There was another lady, didn’t get her name, but her smile is contagious. Vibrant energy. Only negative was a selection of ice cream. I was in the mood for a scoop or two."

"I’m loving the change in management, cleanliness of the store, friendly and courteousness of the staff. I’m a 25 year customer of Dunkin’ Donuts I’m very pleased. Some of the other customers are skeptical because they are no longer getting items for free that have hurt the previous owner."

"Ordered 2 drinks, one was made wrong, but by the time I realized I didn’t even care because we had waited for 10 minutes and had to go inside to get the second half of our order. Girl at the drivethru was extremely short and rude. Forgot the sandwich in our order of two bagels and a croissant and seemed understaffed. Definitely needs a manager on site making sure customers are satisfied. Also menu for drive thru is outdated and needs to be updated"

"Manager needs to be FIRED at this location. EXTREMELY RUDE / Unprofessional. Knightdale NC If my coffee is not right I will obviously have remade. I went to get my coffee remade a day after buying it because I didn’t have time to go back the same day, the manager (black lady, heavy set) said that I can’t do that because you have to get it remade within the hour. This was interesting seeing how I have done so in the past of it was wrong. She refused to remake my coffee so I just ended up ordering another. And now today, I got a coffee and the guy that made it made it clearly did not follow what I wanted in it. Within 5 minutes after receiving my order I went back and The manager comes to the window saying I get my coffee remade too many times (when this is her second time seeing me) and she again refused to remake my coffee, she told the guy that originally made it to not remake my coffee. Not only did she not keep her word of saying you have to get the coffee remade within the hour, but she is extremely rude and had absolutely no customer service skills. She then went on to argue with me, saying “from now on you’re going to order you’re coffee black and put the things you want in it on the side so you can put it in yourself.” No, I don’t come to a coffee shop to make my own coffee and I’m not letting someone tell me how I’m going to order my coffee. So she ended up giving me my money back and slammed the drive thru window shut. I don’t know how she’s the manger with her lack of customer service skills, or people skills in general, and with her horrible attitude. I think this Dunkin’ Donuts should reevaluate their manager qualifications because she isn’t it."