Bruegger's Bagels 1831 Martin Luther King Junior Parkway, Durham, NC 27707

"I am in on 1/11/2024 and when I tell you the service at this location is AMAZING!! I call and inquired about a 5-Cheese Bagel and Damien answered the phone and ensured that I’d have it ready once I arrived! All of the staff members have amazing customer service! Keep up the amazing work and service! Y'all need raises!"

"Tried Brueggers for the first time today... the lady at the counter where you pay was the rudest person I have met in a long time. I walked up to pay and she just stared at me without saying a word so I told her I ordered an everything bagel with scallion bacon cream cheese. She rolled her eyes then asked the person making the bagels what I got. She rang it in and I had my barcode for new sign up for the app pulled up and she just stared at me again without saying anything. I said I'd like to scan this so she grabbed the scanner and scanned it, put it down and just stared at me without saying anything again, I said thank you and she just blinked like 10 times quickly and still said nothing. My bagel was finished and the person handed her the bag and she threw it on the counter. I said thank you, have a good day and she rolled her eyes again and walked off. The entire interaction was extremely awkward and just flat out rude for no reason. I'm live an hour and half away and was only in the area for the airport so I've never interacted with her before.. it wasn't because of previous trips or anything. It was just wild.. I've never came across someone that was so rude for no reason, it's kind of comical; however, I do not want to return to this place if this is how I should be expect to be treated here."

"This was my first time at a Brueggers. While I have known about the company. I have never tried it. As I am a rabid fan of breakfast. This did not disappoint in the slightest. I had a bacon/egg/cheese everything bagel. It was a beautiful sandwich!! Quality ingredients. Like if I could eat it over again, I certainly would in that moment. However, I was even more impressed with the service I received from the gentleman who seemed to manage the floor. Forgive me, I do not remember his name. A black gentleman. Because of the high quality of sandwich and exceptional service. I returned later to buy several loose bagels to try at home. And I will return again. Guaranteed. Thank you team!!"

"Just moved to the area and stumbled across this place a few weeks ago, I’m definitely coming back and highly recommend! Plus the people in there were so nice!! Give this place a try!! You won’t be disappointed!!"

"The quality of bagels has seriously declined in this area. I've been to the Martin Luther King Jr. Blvd., Brier Creek and Shiloh Commons locations and there is always an issue. This last visit to the MLK Jr. location I received 4 cinnamon raisin bagels that were burned and deformed. They were completely crushed flat on one side and the area was burned as well as the bottom. Deformed bagels are impossible to cut for a sandwich or cream cheese. By the way, the cream cheese is terrible and the overall flavor of the bagels has also diminished. At Brier Creek and Shiloh Commons when they cut to go bagels they are always sliced crooked and uneven. One side is a sliver and the other is too thick. Also at those 2 locations I've asked for a freezer bag when I ordered my to go bagels and they put hot bagels directly into a plastic bag. If you know anything about bagels you know the condensation is not good. Why don't the employees know this? Why can't I just get a decent bagel cut straight and a freezer bag thrown in the paper bag with the hot bagels for when they cool down? I mean, as a bagel company their only job is to know bagels. The prices keep going up and the customer service and product quality goes down. I'm really disappointed because I've been going to Brueggers since I was a kid and now I'm going to have to stop wasting my money there."