Panera Bread 6702 Fayetteville Road, Durham, NC 27713

"Had been coming to this location for years but the new staff is horrendous. I ordered over $50 worth of food, they stuffed it into one bag, crushing the soups, making it spill through the bottom of the bag as well as got a lot of my order incorrect. When I politely asked to refill the (small) soup, the African American man behind the counter first asked, "did you drink it?" Not whether it had been spilled, not whether it had been mis-packed, but if I had in fact DRANK it or not. I not only expect better from a decent upstanding business such as Panera, but from a fellow African American gentleman. What an insult to be asked that question, especially after spending over $50 on the order and tipping 25%! If I would have known the service would be so poor and disrespectful I would have not even gone in to retrieve my order! Safe to say, I will NEVER go back to this location, or at least until the incompetent, rude and disrespecful staff turns over."

"Thankful for this Panera’s consistency and fresh ingredients. The current/recent staff don’t make mistakes, the food is made correctly. I order a lot of delivery as well, there always arriving proper temperature and timely. I get a lot of perks as a member that I can take advantage of because unlike other nearby Paneras, since they don’t lead me to disappointment. I wish, as a company, they would ditch plastic though"

"I am new to the whole Panera Bread experience! I walked into this quaint little restaurant and was welcomed by a very attentive staff. An employee named Shama took my order and was very patient as I navigated the menu. I was confused and she recommended the 2 for 2. I took her advice on the to-die-for broccoli cheddar soup as well! After a very difficult day at work, I was uplifted by the excellent customer service and homemade style menu! I will be back!"

"Staff was friendly and helpful, I understand it was 7:20PM and they were shutting down for the day as they close at 8PM. Only complaint I have is that after getting home with it wasn't the Chicken Cordon Melt, but some ham sandwich. I try to avoid ham due to my heart condition and needing to avoid salt as much as possible."

"Some of the food we got was poorly made. Avocado was in two huge chunks, too much mayonnaise, and bacon was missing from the BLT. I threw my sandwich away as it looked disgusting."