Applebee's Grill + Bar

"Not a good experience at all at the Applebee's in Alcoa, TN. Too many issues to list with the food and service but I will share a few that customers need to be aware of. All issues were brought to the managers attention who didn't really seem to care. He did refund my wife's meal (untouched) since they could not find a way to get anymore Alfredo sauce prior to the rest of the party being finished with dinner. This is after she had tracked down our waitress (around mid meal) who still had not put in the request for Alfredo sauce. We thought that was the end of our issues, it was time to leave. Unfortunatly, we could not find our waitress to pay. After some time, I eventually find another waitress and ask her to let me pay my check so we can leave. She happily agreed and I handed her my check and card. She then comes back with a receipt where she charged me for the entire party instead of the check I had handed to her. I asked to see the manager again. I explained and ask him to fix the incorrect charge (we are talking well over $100 in over charges). He agreed but then seemed to struggle to get the order correct with me detailing everything we ordered. He said he had credited back to my card and wadded up all of the charge slips and attempted to take them. I objected and told him I wanted to keep them in case their incorrect charge didn't get credited. I also ask for a receipt to show the incorrect charge was credit and he told me he can't print that. Maybe that's true but he couldn't explain why. He kept explaining that it will come off my card in 2-3 days. I asked for some type of receipt for the credit but he simply restated that he couldn't do that. I ask if there is a regional manager. He said, "Yes, his information is on the front door." We all make mistakes. Our waitress did apologize for hers and it was appreciated. The manager never apologized for the overcharge, poor service and definitly not for the rudeness of telling me to get the Regional Managers information from the door. Admittedly, I have never been a manager in the hospitality industry but I think I met the source of many issues at this location. Hope I get credited back. I do have his promise at least (sarcasm) even if he did refuse to back it up with a receipt. As info, when we left the rest of the party was STILL trying to find someone to take their payment. I won't try to list all the issues they were having. I was just happy to be finally leaving myself. ³"

"I went in at midnight last Friday and waited over ten minutes before the host came to seat me and once he arrived, he was not nice at all. He hardly said a word. The place was decently full, but certainly not enough to warrant the wait. Of course it was only ten minutes, but that felt like forever especially since no one had even said anything. I was understanding and didn't cause a fuss, but their host definitely needs more training."

"Food was great and service was even better! Very attentive and super friendly. She even gave my daughter a quarter for the gum ball machine…even if the food wasn’t awesome I would have went for the service alone. I believe her name was Allie!"

"Went to Applebee's for lunch yesterday. Our waitress was fantastic. Friendly and attentive, even gave us to go drinks. I had a taste for the French onion soup. It's absolutely the best! You got to break through a layer of melted cheese to get to the cruton soaked in onion broth. Very good on a cold day. I got chicken tenders and fries that are so good with thier honey mustard sauce. My girl got chicken broccoli alfredo which she liked a great deal. All this was on the $9.99 lunch menu for lunch. We had enough money left over to get a molten chocolate lava cake that was to die for. You never really have a bad experience at Applebee's. I reccomend this location for a reasonably priced good lunch."