Banfield Pet Hospital 400 Mill Creek Drive, Secaucus, NJ 07094

"Family dog was brought here today with possible pyometra (possibly fatal), charged $1180 for tests just to tell us they cant do anything for her after wasting 3 hours here. Why waste precious time and money just to send us to an emergency clinic? At the moment, not sure if she will be okay but be sure something will be done about this horrible and cruel situation my family are experiencing at the moment."

"Horrible customer service, been calling all day to get an appointment and no call back. When we arrived there with our dog we where told that they don’t accept walk ins, when told them we have been calling all day the receptionist rudely said that if we didn’t get a call back it was because they where too busy. And That our visit didn’t seem to be an emergency. We left and went to Emerson Animal hospital where they immediately took our dog and treated her."

"This facility sucks, if your pet needs to be seen, please just go do your research and find other good vets. Dealing with this place or trying to get in contact with them is such a hassle and inconvenience when it should be an easy process. They never pick up the phone, NEVER! You have to go out of your way and go in person to book because the front people are so incompetent. This doesn’t even deserve 1 star but I had to rate it to leave a review but this place is -0. DONT WASTE YOUR TIME :)"

"Is there a reason your phone systems are ALWAYS off??? You guys CLEARLY see all the reviews complaining that you guys never pick up the phone... I will 100% take action regarding the bad practice you guys have. Not only was my abx prescription half of what it was supposed to be but when I call to even inquire about getting more you guys don't answer ..."

"AVOID THIS LOCATION at all cost. They have the worst customer service and DO NOT CARE about your pet AT ALL. Today, I called this location because I live in Secaucus. I called 4 times, each time I was put on hold for over 10 minutes with no response. Which made me drive to this location. My dog accidentally ate a grape and I need them to check him. There response, sorry we don't have anyone here and go to the ER. My dog luckily had no symptoms of anything wrong and I just wanted them to check, meaning have them run blood work. There again response was, go to the ER we can't help you. Why do we even pay for there insurance? Just for them to work on regular appointments? They didn't even care to ask if my dog was okay and what was going on. They didn't check if there was a doc available to look at him for 5 min. Really? They don't care about your pet. PLEASE don't go there. When I told them I called and was put on hold they again didn't care. Someone really needs to manage this location. It's truly a dumb. Hope this place gets sued..... I am sure they will eventually piss the wrong person off and regret it."