SureStay Hotel by Best Western Secaucus Meadowlands

"Bad housekeeping. Pillows are all over, bedsheets are not tucked in. No tissue supply at all times. No in room coffee and creamer,sugar. Mice running back and forth at one time. You have to be a plumber too. The plunger is closed and I have to have a knife to open it. Fortunately the front desk staff are nice but no breakfast to eat. No bagels, eggs, no hot cereal and protein. And I’m a diamond member. Third time that the room isn’t ready for me. Just terrible ! I’m not gonna come back for a while and will try other hotels and I forgot to mention that the bedside lights are not working. Third time that I come, same problem"

"This hotel is pretty clean but somewhat disorganized. The first room they gave me actually wasn’t cleaned since last guest. The front desk apologized but they were kinda confused by stuff. It’s a nice basic spartan clean hotel. Good for one night stay to go see a show in NYC. Bus is across the street."

"BED BUGS. DO NOT STAY I stayed at this hotel about a month ago with my pregnant wife and 2 friends. Everything seemed great a check in, lots of renovations but no big deal. On the first morning my wife woke to a bite on her wrist that we convinced ourselves was nothing. In the middle of our second nights we woke to be covered in bites and to find bed bugs scurrying over the sheets. At 3am we went down to the front desk to find the ONLY useful staff member employed there who gave us garbage bags for our belongings and 2 new rooms. The following few days we were moved into different rooms to our dismay (4 total rooms now potentially infected) and had to deal with staff and managers that seemed to not care about the bed bugs and was so incompetent with their system and protocols that’s I’m convinced I could have done a better job. We were told we would get 2 of our 5 months refunded (after returning home and dealing with the stress of bed bugs, 2 nights is not enough), WE STILL HAVE NOT RECEIVED A REFUND 1 MONTH LATER. Do not stay here. The area is great just choose another hotel"

"Comfortable newly renovated rooms and very nice staff. There is a small breakfast to take back to your room. No tables. The best part is the short walk across the street for bus 320 to go to time square."

"I asked for an invoice with my company's details and they were not able to give it to me, they don't reply to emails. Most of the staff do not speak English. Some do and those are very nice. The service levels go from 0% to 100% on a daily basis, you never know what you are going to get. The location is perfect if you want to travel to NYC so we liked the price compared to our options."