Heart of Chelsea Veterinary Group - Chelsea

"Heart of Chelsea (west 18th Street) NO HEART ! I WAS a client of Heart of Chelsea. I took my puppy lab there for an ear infection with the owner Dr. Sebring He checked her ears cleaned them , gave medicine to take home. When I walked out I had a 350$ bill . I had a attack , but what could I do..2 weeks later not better , I went back ! After the dr didn’t come back in Because TAMRON HALL was there waiting to see him. I had an assistant come in.. She ,I assume relayed the information.. again I was presented with another 300$ bill. I was SHOCKED , I asked if i could pay it off . I did in time. Except 70$ ( because I just had a move and forgot) it was a while.) When I called for LUCY who WAS SICK , I was told I had to pay the balance. Of course I called and paid it . Made an appointment for 3pm. I RECEIVED a CALL..they NOT KNOWING WHAT was Wrong with her . I was informed the CLINIC WOULD NOT SEE HER WITHOUT PAYING IN FULL! I WAS REFUSED SERVICE for my SiCK PUPPY. I HAVE NEVER HEARD of such a thing . NOT TREATING an ANIMAL because of ability to pay in full . THIS IS A DiSGRACE! MY SICK PUPPY was REFUSED TREATMENT. HEART OF CHELSEA HAS NO ! HEART ! IT SEEMS only CELEBRITIES get CARE !! # DISGUSTING ! Mykel HIRSCHKORN"

"I specifically schedule visits with Dr. Bassman. I appreciate the consistency of her being familiar with my pet, her manner, her knowledge and her compassion. I love the way she and the staff handle Oliver, so much so that he's excited to arrive there, even though they draw blood, give him inoculations and other annoying things that have too be done. There is a uniquely positive vibe to the place, to the staff, and to Dr. Bassman. Her timely phone call this morning with Oliver's blood test results was timely and reassuring. I know your clinic has the reputation of being expensive, but my ASPCA insurance reimbursed me for much of the surgical care Oliver received last year!"

"They took good care of my beloved four-legged baby from the beginning till the end. Bittersweet but more sweet memories. We had 100% trust in their thorough care. High-quality skill and knowledge, as well as amazing accommodations. They always knew what we wanted and needed."

"The level of service received by Heart of Chelsea is top notch. I’m always happy to see Emilee there when we visit with our pups. Can’t imagine going anywhere else."

"Going to the vet is not only stressful for the pups but also for me! I felt comfortable as soon as I stepped inside and Emilee did an amazing job with our dogs, she is so warm and friendly. Our dogs loved her, too!"