BALENCIAGA

"I want to personally thank my people who helped my partner and I. Thing is, it wasn't the sale, it's the fact that she took her time to put my purchase in a bag, box, than bag. Superb customer service. Definitely a return customer. Keep up the great work."

"I was looking for the everyday tote in xs and the associate was kind enough to bring out both the xs and xxs size so I could compare the two. I really wish I got the name of the associate that helped me because she provided great customer service. Anyways, I tried both sizes and she helped me pick out which best suit me. It was a quick transaction and I'd happily come back if I'm interested in another piece!"

"Purchased a bag and loved the way it was packaged. The guy who helped me was extremely patient. Great service!"

"My 1st experience was amazing with Sophia. But then I came back to exchange one of my items that didn't fit me and Devon ingram the associate store manager told me I can't get store credit or exchange it since there was some lint on it. I asked him if I can use a lint roller and cone back. He said sure. I came back the next week. I made sure there was no lint and he told me he still won't take it. I tried telling him it was my 3rd time there and it's 2 hours or driving each time but he didn't care. He told the security not to let me in. I called customer service and they confirmed Its in the policy to exchange or receive store credit within 30 days. I would recommend dealing with Sophia or going to another location. I really hope they have some in-house training and teach the associate store manager customer service. I'm a good loyal customer and he should do better"