Shake Shack Upper West Side 366 Columbus Avenue, Manhattan, New York,

"I’m always a fan of Shake Shack. The food is pretty reliably good. This visit was no different. The only issues at this location was some of their communication/signs. They have a giant neon sign that has an arrow pointing people to pick up orders at one counter, but I watched as they told every person who came up to the counter to do that to go to a different counter for a pickup. On top of that, they were sold out of things without anything being marked as such on any menus or signs. Outside of those frustrations, the food was good, and even though it was packed, there was still quite a bit of seating here. Definitely give the Korean chicken sandwich while it’s being served. It’s pretty fantastic."

"Completely mess, fried chicken is so small that the piece is smaller than a ping pong ball. I had three and had to eat something else in other place. People standing eating and it's impossible to walk inside. Never come back there."

"As this was our first time in NYC…we had to have a culinary classics: Shack Shack. As Californians, we had to compare this burger to In & Out. They are both amazing…but the flavors are SO very distinct, it’s not something we could separate. In & Out has a specific flavor. Shake Shack is slightly saltier and a smash burger so you get these delicious crusty bits. We had the double served straight up, with the chocolate malt and after careful consideration both agreed that Shake Shack came out ahead by a nose. I love a good chocolate malt, and this one was stellar. We visited on Columbus Day and the place was swamped so we had to wait about 15 min for our order but the staff handled it with Grace and friendliness. Kudos! We took our order across the street to one of the many benches and ate with the local delivery guys at the next bench. Something I HIGHLY recommend."

"This is the 2nd time eating Shake Shack, we ordered right meals which we love. Last year, the 1st time, we didn’t know what to order here; therefore, we ordered the meals we didn’t like. Anyway, I am happy to try it again this time. I think I would like Shake Shack."