Tilden Hall 3945 Connecticut Avenue Northwest, Washington, District of Columbia 20008

"The location is great and the building looks good from the outside, but UIP, the management company, makes this a place you should avoid. We lived here for 3 years, and while our experience started out well, we were very ready to move by the end. The first thing that started the decline was the door to the building being constantly broken so that anyone could open it. This was made worse by the fact that there was often no one at the desk at night, but, to UIP’s credit, they seemed to start having someone most nights, towards the end of our time there. Another issue was with residents themselves. When we first moved in, there were many professionals, but, by the end, it seemed to be mostly students, which wouldn’t normally be an issue, but we’d often leave the building to find trash and debris strewn in the front area of the building’s exterior. However, the real problem was one unstable resident who had driven at least two sets of people to break their leases. The police were called on this resident on numerous occasions. This resident seemed not to have a key to open the front door but would constantly hang around the building. Despite all this, UIP seemed unable to have this tenant removed from the building. Smaller issues were the in-unit combo washer dryer and the way packages were handled. The washer/dryer combo would take about 8 hours to complete a normal wash and dry cycle, and would hold less than to be expected size of clothing. Additionally, towards the end of our time living there, our machine seemed to leak and need fixing every 3 or so months. Next, for the package situation, UIP required us to pay for a smart locker system in which the delivery person would put your package in a locker and you would be sent a code. The reality, however, was that packages would be left out in the middle of the laundry room (the package room), or because the laundry/package room requires a key the delivery people often wouldn’t have, the packages would be left in the hall outside the laundry/package room. To make matters worse, the small laundry/package room would be overcrowded as residents would not pick up their packages and the locker system did not seem to be enforced. Further, at the end of our time living here, UIP hired a new, young woman who was, in our opinion, unhelpful and rude when we tried to find out what happened with a package that was apparently delivered to the building. Lastly, it was difficult to get UIP to return our security deposit. They did not return it by the statutory deadline and we ended up threatening legal action to have them respond, and only then was the deposit returned to us."

"Touring as prospective resident. I was ghosted for a 9:30am tour that I took time off work to have. Really disappointed. Scheduling was easy enough, but perhaps there was no human in the process? If you're touring this building I suggest calling the management company to double check and confirm your appointment in advance so you don't waste your time and money like I did today. This doesn't give me a good first impression of UIP."

"I've been living at Tilden Hall for just over a year and have greatly enjoyed my time here so far. The one-bedrooms are unusually spacious for DC, and all units feature beautiful hardwood floors and new appliances. Both management and maintenance have been fast to respond to all requests. The location is fantastic - just up the hill from Rock Creek Park, equidistant from the Van Ness and Cleveland Park metros, and plenty of residential parking nearby."

"A so-so building is plagued by terrible, greedy management. The place was renovated a few years back but is getting steadily trashier - literally. They don't control noisy tenants and late night parties, cleaning is not done often enough. Security is a joke (once, a disturbed stranger walked right in and started an actual fire in one of the unlocked apartments.) It's a city, this stuff happens, but don't trust that this is a safe building just because the lobby looks nice. But worst of all is the awful management who will make completely false claims to fine you money. I ALWAYS do deep cleaning of my apartments (mopping, washing every surface, etc.) upon leaving as a matter of principle and have never once been charged prior to this, and there was no damage at all. Two months after moving out (yes, TWO MONTHS) I get an email that if I don't pay a $140 cleaning fine I will be sent to collections. I try to get information from them about what this fee is for - slow, vague responses. No itemized list of issues explaining how they came up with the fee. They begrudgingly sent photos of my apartment.. which, in the photos, is completely 100% clean. They claim that, while it's not visible in the photos, they are charging me for dust. Yep... DUST. For a unit they evidently did not clean until 2 months after I moved out. And this dust costs $140. Glad I'm out. Prospective tenants, avoid at all cost, the in-unit washer/dryer is not worth how they treat you."

"This is one of the best apartment buildings to live at near Cleveland park and Van Ness if you want to be woken up at any time of the day 2am, 3am, 7am, 11pm by the malfunctioning fire alarm and forced to evacuate the building for an hour. Additionally, if you enjoy having a management team that is unresponsive and unhelpful to your questions and requests then this is definitely a great place to call home. Also the 5 star reviews posted 1 day ago were by people who work for the property team UIP, so that tells you all you need to know about this place. Save yourself and find another place to live."