Hampton Inn Salem

"I was excited to stay at this property tomorrow night; however, 55+ mph hour winds on our travel route have rendered the trip unsafe. Unfortunately, the weather report was an evolving situation, and my mother did not cancel our room within the designated window. The property manager is unwilling to offer even a partial refund. She is being charged the full amount of our stay for tomorrow night. I have worked in customer service and understand the need for cancellation policies. However, given there seems to be plenty of availability at the property tomorrow, I don't think we are canceling a reservation that would have otherwise been booked/needed by someone else. Given the circumstances are out of our control, it seems like some leniency to cancel with a refund (or at least a 50% refund) would be have been reasonable. It's my understanding from speaking with Hilton Honors reps that it's not unusual to make exceptions for severe weather."

"Right off hwy 81. Room was clean and updated. Great parking. Desk clerk was friendly and recommended a great restaurant. Definitely would stay here again. The above was before breakfast the next morning which was wonderful! The best hotel breakfast we have had in a while! Everything was fresh and there was lots of choices!"

"The towels are as thin as paper, your toilet paper is like tissue paper. The heating system does not work correctly, it was either on or off and no in between. There are several more complaints but what's the point, no one reading this will have the power to do anything about it. I will never stay at this hotel again, furthermore, I will tell ANYONE who asks "Do not bother.""

"My wife and I stayed at this property last week. Everything was spotlessly clean. The room was comfortable and spacious. The front desk check-in was easy and we were made to feel welcome. A special shout out to Sarah at the front desk, who was friendly and gracious. We will be back to the area with some regularity in future and this will be our go-to place to stay."

"Location is good…right off 81. Sheer Curtains were torn to shreds. Stains all over carpet and chair in room and throughout hotel. Washcloths were yellowed. Our food was stolen from outside our room door and no assistance was given to look at cameras. Breakfast was lukewarm. Not worth the exorbitant pricing. Would not return."