Sleep Number

"This post starts out as a one, ends up as a 5 star..My husband and I went into the Lynnhavem location to shop for a new bed. After sleeping on our decision, we went back the next morning, and purchased. We left excited but still wondered if we should have went with the upgraded option. When our salesperson Brandon texted me thanking us for the sale, I asked the cost for the upgrade, if we switched. I asked for the total, out of the door price. Once he confirmed it, I said, Lets do it! He offered to switch out our bed, doing it all over the phone, no need to go back to the store. I was grateful for that. He completed the change and texted me that he emailed the receipt and we were all set. Awesome, right? WRONG!!! He then called me and said, by the way, "I was a little off on my math, but don't worry, you are all set and I was even able to keep the same delivery date." Then his next statement was, "mistakes happen to everyone". Well his "little mistake" ended up being $1,500 higher in cost. Brandon had taken it upon himself to charge that amount to our account WITHOUT OUR KNOWLEDGE AND APPROVAL.He is a thief and I made sure to share all of his texts with Sleep Number as proof of him being a thief. Of course Sleep Number, being a highly reputable company, is making it right. It is just Disgusting that an employee could be so mistrustful and have NO INTEGRITY. SHAME ON YOU BRANDON FOR STEALING FROM YOUR CUSTOMERS!!! A huge thank you to Brittany from Sleep Number for trying to instill our trust and correcting his errors. Your urgency to make it right, before the holiday meant so much to us. Then Alison, from the Newport News location, OMG!! What an asset as well. At Lynnhaven I had 4 salespeople who all conversed with us. Our biggest possible obstacle was if the mattress would fit in our custom bed frame Alison was the only employee that asked us knowledgeable questions and mailed out lifters to ensure we wouldn't have any problems on delivery our day. Regional manager, Brittney and Manager, Alison in the Newport News store, THANK YOU BOTH for saving our holiday and putting our minds at ease before our trip You both deserve a huge bonus for having INTEGRITY! The Sleep Number Company is EXTREMELY LUCKY TO HAVE YOU BOTH and so are we."

"Chris was awesome! He was knowledgeable about the products and had valuable personal experience to steer us in the right direction. He was also incredibly patient with us as we had our two kids (jumping in test beds with us!) while shopping. We highly recommend Chris at Sleep Number Lynnhaven!"

"DONT DO IT!!!!!!!! RUN AWAY!!!!!!! The sales team was nice but then…. After waiting almost two weeks to have our bed delivered it was missing a simple Carter pin. The delivery guys said that could not finish the set up without it but we could have the Carter pin shipped directly to us. I said fine, my husband can put a Carter pin in. After they left is when I found out more of the story. I was told they couldn’t just ship the $2 part out, Sleep Number is shipping the entire actuator arm AND I would have to schedule another delivery, another day off work. The soonest Saturday (so I wouldn’t miss work) would be a two week wait. This is a multi-billion dollar company and I am having to wait almost a month and jumping through all kinds of hoops because they can’t come up with a simple $2 Carter pin????!!!! Extremely unhappy and frustrated with their lack of concern. They have my money, why should they be concerned!!! Everyone I have talked to pretty much has been like…sorry, not my department, can’t help you. This HUGE company doesn’t have spare parts or the ability to overnight parts? When I suggested they keep spare parts on the truck for situations like this, CS actually told me I was the first one with this problem. Seriously??? Extremely unacceptable business practices!!!"

"Amazing experience. Chris, the store manager, made us feel at home. Comfortable. No pressure. And she is up right on the mattress. Not the top or the line. The mattress that I liked. Cannot wait to sleep on my sleep number"

"Shopping for our mattress was so easy and our sales person Chelsea was great. No hard sell pitch knew her stuff got us in a mattress P6 and adjustable base perfect for me and my husband. I can finally rest so much better than the recliner. Can't wait for it to arrive. Definitely go to the store in Lynnhaven Mall Va Beach."