KETTLER Showroom 4117 Virginia Beach Boulevard, Virginia Beach, VA 23452

"We had a wonderful experience shopping at Kettler. April was very kind and helpful. The merchandise is top notch and we found exactly what we were looking for."

"I used to be a big fan of Kettler up until today because of their quality products and customer service. I purchased a table with 8 chairs last week and yesterday the table and 6 chairs were delivered. I asked the delivery guys where the other 2 chairs were and they said they would make a note and come back out with the 2 chairs. I called Kettler yesterday and told them my name and gave them permission to deliver the 2 chairs even if I am not home. They said "ok." This morning I call Kettler to find out where the 2 missing chairs are and the sales lady (who I dealt with last week) said I only purchased 6 chairs. It is a table made for 8 chairs, but a clerical error happened on her side. She apologized and asked if I would come in and pay for the 2 chairs and pick them up in my car. I said, "ok." I arrived at the store this afternoon and explained to the manager and sales person that I would like a refund/reduction on the delivery charge because I ended up having to drive 37 minutes each way to pay for and pick up my own chairs to avoid another delivery charge based on their clerical error. The manager said he would not refund any of the delivery fees b/c they provided manpower and a service to deliver the table and 6 chairs. I should have looked at the receipt after I purchased the chairs/table, but I heard the price, swiped my card, tucked the receipt in my purse and was on my way. I explained to him that I had to use my own manpower and take time away from my life to pick up the chairs. He eventually agreed to refund the sales price of the chair with an additional $20 off each chair to go "half-way" with the delivery charge for me. He walked away and I went to the front counter where the sales lady (who heard the entire conversation) tried to charge me for the price of the chair without the $20 off each chair, as If I wouldn't notice. When I asked her about it she said, "I am the only one that is going to suffer, but that is ok, I will live." She apparently thought she could swindle me to improve her commission. I went out back to get my chairs and explained to the manager that the sales person did not want to honor the discount. I explained to him that the commission should not come out of her pay, but should come out of his salary because he is the manager overseeing everything. She has been a sales person there for a very long time and should be appreciated, but at the same time know that it isn't good customer service or business practice to try and sneak an additional $40 into a sale. Be wary of this particular Kettler."

"The customer service shown by our consultant, Bridgette is consistently outstanding. We have made many purchases over the years. She always assists us in making the best choices for our home and is a problem solver when there are issues. We recommend shopping Kettler for the most choices of quality outdoor furniture and great customer service."

"A few years ago I purchased several pieces of wicker-like outdoor seating to create an L-shape sofa. I loved it! Then the next year I added an armless chair piece to elongate one side of the sofa. This summer I added one more piece, again to increase the size of the sofa. The surprise is that the new pieces added over a few years look exactly like the original ones, even the cushions! My outdoor furniture stays outside year round, yet the quality and color of all the pieces still match perfectly! I'm completely sold on Kettler!"

"The showroom has many well-planned displays to encourage customer ideas while browsing. Our sales person, " Parker," was pleasant, attentive, non-pushy, and knowledgeable. We inquired about an older item, and he went to the back storage area to find one. He brought it out, and unboxed it for us to view and try, without pressure. We had a good experience, and purchased. Due to the quality of Kettler products, and of our experience with Parker, we will be return customers."