Four Points by Sheraton Richmond Airport

"I booked a room via a 3rd party which means I paid in full. Then I called in to advise the staff that I wouldn’t be arriving until the morning time due to the way my travel was set up. The agent said that was no problem, and as an ex Marriott employee, I knew it was fine as well. I arrive at the hotel just after 10:30, to be told that they released the room that I paid for IN ADVANCE and would have to wait an hour to check in. Save yourself the trouble…this property is trash and so is the staff."

"Dog friendly is a big plus and plenty of space outside to walk them. Our room was clean had all reasonable standard amenities. I would say overall the hotel is ok. Staff was friendly. Hotel amenities are not high end but they do have an indoor pool. The gym is small but better than no gym. Not much of a hotel bar but they are close to dozens of places to eat and drink. IT SERVES THE PURPOSE!"

"We stayed at this hotel for a Women’s Conference this weekend and it was not a good experience! We had a conjoined room and they were over there having sex loudly! Then the next day we were leaving the conference night service walking towards the elevator and look a there a roach crawling towards the elevator! Friday night we come back to our room and there is a roach crawling up the wall! Well now we are in roach hotel at this point!!!! I stop at front desk to share my issues and the lady just said oh I will let them know and said that’s it WOW! I will not stay here ever again! Marriott needs to do better because they have lost some good business!!!!"

"The people working at the front desk and the location are the ONLY positive things I can say about this hotel. I felt welcome and cared about by the front desk. Any requests we made were answered to the best of their abilities. But... The room and hotel itself has issues. I do not see this hotel in business too much longer and I hope the other area hotels have room for the amazing staff at front desk if this one goes down the drain. Room was dirty. One bed had clear signs the sheets weren't changed. We asked for fresh sheets and put them on ASAP. Walls were dirty in bathroom. I tried to get pictures. The pool area had seen better days. Looked very run down. We didn't eat there as most items were way more than I wanted to spend and to be honest, I was worried to eat there. I included pictures of our room. Elevators were scary and stunk!"

"Flight got canceled and we rescheduled for 5:00am so we needed a hotel close to airport. Rooms clean, hotel was fine but had to give 5 stars for the service. Was able to take hotel shuttle from the airport- driver was wonderful. Ernest checked us in and was a joy ! He was sympathetic to our dilemma, got us checked in quickly, told us where we could get a drink and a bite to eat. Ran into him later in the night- great sense of humor and so accommodating. Had dinner in the bar area food was good but Anne was amazing. We were exhausted, disappointed and just wanted to be home but Earnest and Anne really made us feel at home!"