Quality Inn Richmond Airport

"An older motel, renovated, and while not top of the line, was decent for the $. Check in staff very friendly and efficient. She was experienced enough not to tell me my room number out loud for all to hear, but indicated was on my key folder. Breakfast decent with fresh fruit and yogurt, along with the regular breads and waffles."

"This was the worst Quality Inn I've ever stayed at. I didn't even stay all night as I got in around 3am. Later in the morning we discovered 3 bed bugs! I called the manager to complain and demand a refund but the manager on duty stated there was nothing she could do. She then came to the room with a small child in tow! Then she spotted a pack of cigarettes on the dresser and accused us of smoking in the room which we hadn't and it was plainly obvious no one had! She then exclaimed they don't have bed bugs but we have pictures!!! I intend on taking this to corporate and requesting that my bank do a reversal of the charges."

"We stayed twice within two weeks (bookending an Alaskan tour). I had three requirements: a free 24 hour airport shuttle, free breakfast, and proximity to the Link light rail. (Although we could see a portion of the airport from our window, we heard very little noise.) In addition to clean and comfortable rooms, the staff was considerate and helpful. Examples: during our 1st stay, as we left before the breakfast room opened, we were given breakfast bags for the airport (a 1st, in my experience). Upon return, the desk clerk did my online check-in and printed a boarding pass (Alaska Air is in the process of eliminating paper passes -- no longer routinely available via kiosk). An added hotel bonus: as the airport had a Link rail station, the airport shuttle offered easy access. Another bonus: the hotel is steps near food locations. We enjoyed our stay and would book again."

"It's not a five-star hotel obviously, but it's better than a three-star experience. My room (109) was clean and comfortable, the property is clean and safe, the staff is friendly and always available. There is a 7-Eleven right in the front of the parking lot and there are other eating options within easy walking distance, including Waffle House and Burger King. I stayed there for a week and had no problems at all and I would stay there again. I will warn though, that the bathroom is small. I was traveling alone so it wasn't an issue at all but I definitely noticed. *Update* My second stay was also great. I booked a room last-minute after a storm knocked our power out. Room 134 was clean, everything in good repair and the beds were very comfortable. All they had left was 2 doubles. I LOVE their pillows and how fresh and clean the bedding feels AND smells. I can't help but wonder if the horrible reviews are fake..."