La Quinta Inn & Suites by Wyndham Richmond-Midlothian

"This was not a good hotel - especially if you don't have a pet with you. Management was unwillling to help with problems, amenities were old and dirty, the roof leaked, the breakfast was an afterthought. I will not stay here again."

"I would high recommend this hotel from any hotel in Richmond really nice people and they take care of u. No bugs really clean has dove soap and shampoo and free breakfast plus Wi-Fi really nice beds heat ac fresh room. Cody King"

"My recent stay at La Quinta Inn & Suites Richmond-Midlothian was, unfortunately, a massive letdown. In all my years of travel, I have never encountered such a misrepresented and disappointing experience. It's essential to share my feedback so that the hotel can improve its services for future guests. To begin with, there were significant discrepancies between the information provided on the hotel's website and Expedia and the actual conditions at the property. Here are some of the major issues I encountered during my stay: 1. Elevator Troubles: The hotel's website and Expedia both claimed the presence of multiple elevators. However, on arrival, I found that only one elevator was operational, while the other had reportedly been out of service for months. This not only inconvenienced guests but also posed safety concerns. 2. Breakfast Misrepresentation: The "included" breakfast turned out to be a disappointment. It consisted of poorly prepared round eggs and sausages that had been sitting out for hours. This falls far short of the quality of service one would expect from a reputed hotel. 3. Room Assignment: I was placed on the pet floor, even though I did not have a pet with me. It appeared that all the king beds were on this floor, which went against my reservation preferences and made for an uncomfortable stay. To make matters worse, the bed itself was extremely hard, akin to sleeping on the floor. 4. Bedding and Cleanliness: The provided pillows were unusually small, more like couch cushions than standard hotel pillows. What's worse, one of the pillowcases had blood stains on it. The towels in my room had long hairs on them before use, suggesting they were not changed regularly. The bathroom, including the shower, had visible hair on the floor, walls, and curtain. The mirror and lamps in the room were unclean and off-color, making the experience highly unpleasant. 5. Safety Concerns: On the pet floor, I had an unexpected and concerning encounter with dogs that jumped on me as I exited my room. This was certainly not what I had anticipated during my stay. In conclusion, my visit to La Quinta Inn & Suites Richmond-Midlothian was far from the enjoyable experience I had hoped for. The discrepancies between the advertised services and the actual conditions at the hotel were both distressing and misleading. As a traveler who values honest representation and quality service, I hope that the hotel management takes prompt action to address these concerns and ensure that future guests do not have to face the same issues. It is my sincere hope that the necessary improvements will be made at this location to maintain the reputation and trust of valued customers."

"They don't claim to be 5 star but the place is going downhill. We stay there because we travel with our dog. One of their elevators was slow and the other one doesn't work at all. The staff was considerate and let the guests ride first but there was no activity to fix the elevator."

"Staff was great. Place was clean an updated. Then we pull the sheets back on the bed and it looked like there were stains. The Staff had no problem letting us have another set. But that set also looked the same. I know the second set was clean because they just came out of the dryer. So it would seem, the first set of sheets didn't have stains after all. They were old and very thin in some places. But it just doesn't look good. When your in the customer service business, I know money is the bottom line, but you gotta spend money on things the customer cares about. Especially sheets and mattresses. Yes lobbies must be appealing. But that's not what is important. I doubt we will ever stay at another Laquinta"