Jiffy Lube Multicare 5710 West Broad Street, Richmond, VA 23230

"The representative that helped me out at the counter, and also did my oil change was outstanding. I understand that the manager had quit and so the staff was trying to juggle without the normal manpower. Unfortunately, I did not get his name but have to give him a big thank you."

"The woman manager was rude and disrespectful. I was told my vehicle would be ready in an hour and it took almost three. It would have been more understandable if anyone had communicated the delays. However, when I asked for a status I was just yelled at by the woman. Never was there an apology for the delay."

"Service was ok but the cost was not. Since my car’s battery was dead and needed a jump if the engine was turned off, I was anxious to find a replacement. Since I did not have the option to drive around for quotes, I took one nearby. I believe the bill at Jiffy’s of $335.00 was very steep. I had just come from a nearby O’Reilly Auto Parts where their price was $200.00. However, they could not find the correct tools to install. I believe your price was on the verge of being price gouging! I will never return for any of your other offered services!!"

"I went in for a simple oil change. They made some sort of mistake that was vaguely explained to me, and I was told that they would replace my transmission fluid for free so to the mistake. They changed the oil and an air filter. Then they had me turn on my car- oil flew up everywhere under the hood. So I got out and they did whatever else they needed to do. I was there for 3 hours. They gave me a $30 discount for my trouble, but once I started driving a ways, my car started making noise and smelled terrible. I drove 20 minutes, and my car made strange noises, and the oil light came on. My friend who is a mechanic found that they put TWO gaskets instead of one, so in 20 minutes ALL 5 PINTS OF MY BRAND NEW OIL LEAKED OUT ALL AROUND AND OVER EVERYTHING UNDER MY HOOD. Completely soaked, not to mention it could have BLOWN MY ENGINE. I bought a whole new 5 pints of oil just to get home. Once I'm off work, I'm returning to them and expect them to make it right, not to mention properly degrease and clean under my hood. MY FIRST AND LAST TIME GOING TO JIFFY LUBE. UPDATE from 2 weeks later: I HAVE YET TO RECEIVE MY REFUND!!! This company is a scam. I have called multiple times, emailed, etc. You can almost never reach a person or any form of proper help. I'm sure they will just skid me along with no response until I give up. This is incredible! 3 WEEKS LATER- no refund yet. Haven’t been able to speak to another person. Seriously you can’t make this stuff up."

"Went in for oil change, I was on my way out of town should have been quick and easy. No problems with my van runs and drives great, no lights on the dash or anything. First problem I’m told I can’t use the coupon from the website as that from “some other jiffy lube”. But they can rotate the tires and offer a 20$ discount… ok cool. So I’m waiting and after I’ve been there 45 minutes (mind u no one was ahead of me other than the car left within 5 minutes of me getting there) I’m told that my cabin filter needs to be replaced ok cool replace it. 30 minutes later I’m told there’s a nail in my tire which is odd because my dash indicates and difference in air pressure but I’m about to leave town better to be safe that sorry. We agree to it being patched. Mind you at this point I’m told I can walk around in the neighboring shops( WTH were you doing the first hour and a half) I find this strange because I had been watching this guy under my hood for a while but I’m being told now y’all are going to do the oil change. I’m irritated at the point so I walk to the gas station next door and return wait another 20 minutes or so to a bill short of 280. I’m about to raise hell by the guy throws some discount on to pacify me. It does for the moment I bay 200 and leave. I get on the highway to head out of town my car now shakes at 60 mph. But I’m already headed out town I figure it’s from the rotation and will even out… it’s 5 days later and has not!!! Also my check engine light on, also weird cause supposedly a diagnostic was ran and transmission was fine. So thank jiffy lube I brought in a safe low mileage mini van with no problems and left with a death trap I have to pay someone to fix your overpriced screwups."